Recording calls

[johnwatson]

Hello guys ,

I want to know what's the recording options for CME. 

Does CUCM have a built in recording system or what not.

Thanks.

[Hermanus Janse van Vuuren]

You will need to look at a 3rd party vendor for this.

1. Calabrio Solutions:

2. NICE Solutions:

3. Verint:

Some examples of vendors, will most probably be trunk side recordings for CME. CUCM can do CTI and BIB.

[Nithin Eluvathingal]

In addition to the solutions that @Hermanus Janse van Vuuren highlighted, there’s a product called Imagicle that supports CME through SIPREC.

It’s important to note that CUCM doesn’t have built-in recording capabilities and relies on third-party products for this functionality.

https://www.imagicle.com/en/resources/knowledge-base-results/kb/siprec-configuration_837.html