Solved: Redial does not work on 8861 3pcc

i15 · ‎06-22-2019

Hello.

Just got 8861-3PCC and connected with Dialpad. Everything works fine, except one thing:

When I press Redial button and press Call (any previous number), the phone does not place a call. I only get short beeps immediately. :(

I switched from spa525g2 and 525 does not have this problem.

What settings should I changed?

Thank you.

bijpraka · ‎06-24-2019

Looks like you don't allow calls with + as a prefix.

If you want to enable it then on the Ext page of the user which is dialing out change the dial plan from:

(*xx|[3469]11|0|00|[2-9]xxxxxx|1xxx[2-9]xxxxxxS0|xxxxxxxxxxxx.)

To

(*xx|[3469]11|0|00|[2-9]xxxxxx|1xxx[2-9]xxxxxxS0|xxxxxxxxxxxx.|+xxxxxxxxxxxx.)

Thanks.

View solution in original post

bijpraka · ‎06-24-2019

Glad it worked.

MPP does not allow "+" dialing by default. It has to be specifically added in by the admin.

Thanks.

View solution in original post

i15 · ‎06-23-2019

Logs I found, but I understand nothing :(

Maybe someone can figure out.

0025 NOT Jun 24 01:46:34.080376 (2061:2154) voice-::End-Of-Sip-Message::	 SIP MSG len=568 
0026 NOT Jun 24 01:46:34.080547 (2061:2154) voice-#### sdlg ts event 27
0027 NOT Jun 24 01:46:34.080573 (2061:2154) voice-SUBS Failed 37 27 18
0028 NOT Jun 24 01:46:34.080625 (2061:2154) voice-#### sdlg ts event 31
0029 ERR Jun 24 01:46:34.086992 (2080:2080) mphone-CBrowser_switchCardStack: null focus control and not on home
0030 NOT Jun 24 01:46:34.118857 (2080:2080) mphone-CCallProxy_service(): [PXY]svcrecv QPE_VOIP_SEND_STATUS_MSG argc=6
0031 NOT Jun 24 01:46:35.570651 (2080:2080) mphone-CSEngine_handleInternalURI(): Info: csscript: eval Internal URI &lt;Application_CallHistoryDial&gt;
0032 NOT Jun 24 01:46:35.570967 (2080:2080) mphone-CScreen_dispatch(): call agent process &lt;Application_CallHistoryDial?type=2&amp;key=20&gt;
0033 NOT Jun 24 01:46:35.579432 (2080:2080) mphone-CCallProxy_sendRequest(): [PXY]send QPE_GUI_MSG_DIAL argc=6
0034 NOT Jun 24 01:46:35.579798 (2080:2080) mphone-CCallProxy_sendRequest(): [PXY]send cmd[d002] len=67 done
0035 NOT Jun 24 01:46:35.580004 (2080:2080) mphone-CScreen_dispatch(): call agent process &lt;Application_HomeCheck&gt;
0036 NOT Jun 24 01:46:35.580251 (2061:2154) voice-CC_eventProc(event=4098(CC_EV_GUI_TRY_NEW_CALL2), lid=0, par=1, par2=0xa50cc0)
0037 NOT Jun 24 01:46:35.580318 (2061:2154) voice-[CCTRL]Obtain Call Obj(109) 0xb025c0(0:0)&lt;0:0&gt;
0038 NOT Jun 24 01:46:35.581013 (2080:2080) mphone-CScreen_dispatch(): call agent process &lt;Application_HomeCheck&gt;
0039 NOT Jun 24 01:46:35.581583 (2080:2080) mphone-CScreen_dispatch(): call agent process &lt;Application_HomeCheck&gt;
0040 WRN Jun 24 01:46:35.598680 (2061:2154) voice-[WLAN_API-wlanApiConnectStatusGet] Got status, enabled=0, profile=-1, state=0
0041 NOT Jun 24 01:46:35.598790 (2061:2154) voice-LOG_NEW_CALL_STATE {"ref_id": "0000", "old_state": "CC_CST_IDLE", "new_state": "CC_CST_DIALING"}
0042 NOT Jun 24 01:46:35.598824 (2061:2154) voice-[Headset] isCiscoHeadset:0
0043 NOT Jun 24 01:46:35.599025 (2061:2154) voice-TD_Feedback: No subscribers for usCmd:0xA039(QPE_VOIP_MSG_CALL_EVENT_DIALING), tlen:126
0044 NOT Jun 24 01:46:35.599059 (2061:2154) voice-[CC]dialcall, ucState: 6 bSkipDialPlan:0
0045 NOT Jun 24 01:46:35.599166 (2080:2080) mphone-CCallProxy_service(): [PXY]svcrecv QPE_VOIP_MSG_CALL_EVENT_DIALING argc=22
0046 NOT Jun 24 01:46:35.599300 (2061:2154) voice-LOG_NEW_CALL_STATE {"ref_id": "0000", "old_state": "CC_CST_DIALING", "new_state": "CC_CST_INVALID"}
0047 NOT Jun 24 01:46:35.599429 (2061:2154) voice-TD_Feedback: No subscribers for usCmd:0xA03A(QPE_VOIP_MSG_CALL_EVENT_EMERGENCY), tlen:27
0048 NOT Jun 24 01:46:35.599464 (2061:2154) voice-[Headset] isCiscoHeadset:0
0049 NOT Jun 24 01:46:35.599494 (2080:2080) mphone-[CCallAppn_gotoCall]: pCall1-&gt;callState=9  pCall1-&gt;castState=0
0050 NOT Jun 24 01:46:35.599577 (2061:2154) voice-TD_Feedback: No subscribers for usCmd:0xA02B(QPE_VOIP_MSG_CALL_EVENT_CALL_INVALID), tlen:114
0051 NOT Jun 24 01:46:35.603379 (2080:2080) mphone-CScreen_dispatch(): call agent process &lt;Application_CallSession&gt;
0052 NOT Jun 24 01:46:35.615684 (2080:2080) mphone-CSEngine_handleInternalURI(): Info: csscript: eval Internal URI &lt;Application_CallSession_OnCurrent&gt;
0053 ERR Jun 24 01:46:35.615957 (2080:2080) mphone-CBrowser_switchCardStack: null focus control and not on home
0054 NOT Jun 24 01:46:35.616067 (2080:2080) mphone-CScreen_dispatch(): call agent process &lt;Application_CallSession_OnCurrent?refID=0000&gt;
0055 NOT Jun 24 01:46:35.616880 (2080:2080) mphone-CScreen_dispatch(): call agent process &lt;Application_CallSession_OnActive&gt;
0056 NOT Jun 24 01:46:35.620031 (2061:2154) voice-TD_Feedback: No subscribers for usCmd:0xA03B(QPE_VOIP_MSG_CALL_EVENT_TRANSFER), tlen:27
0057 NOT Jun 24 01:46:35.621324 (2061:2154) voice-&lt;AUD_Path&gt; Preferred audio: 0, Picking Last Audio Path: 3
0058 NOT Jun 24 01:46:35.621376 (2061:2154) voice-[Headset] isCiscoHeadset:0
0059 NOT Jun 24 01:46:35.621400 (2061:2154) voice-[Headset] isCiscoHeadset:0
0060 NOT Jun 24 01:46:35.621417 (2061:2154) voice-[Headset] isCiscoHeadset:0
0061 NOT Jun 24 01:46:35.621569 (2061:2154) voice-TD_Feedback: No subscribers for usCmd:0xA00C(QPE_VOIP_MSG_SYSTEM_AUDIO_PATH), tlen:30
0062 NOT Jun 24 01:46:35.621711 (2041:2041) ms-APATH.ms_setMute [setting mute = 1]
0063 NOT Jun 24 01:46:35.621760 (2041:2041) ms-AECAPI.aec_sendMsg AEC_SET_MUTE [msgID=4][msgLen=4]
0064 NOT Jun 24 01:46:35.621793 (2041:2041) ms-ACOUSTINTER.acoustici_setMute set mute[1]
0065 NOT Jun 24 01:46:35.621813 (2041:2041) ms-aomxSource_setMute: successfully set mute[1].
0066 NOT Jun 24 01:46:35.621831 (2041:2041) ms-DSPMGR.dm_mute dsp_mute- mute enabled/disable, 1
0067 NOT Jun 24 01:46:35.632057 (2041:2041) ms-APATH.ms_setInputAudioPath Saving [input audio device = 262]
0068 NOT Jun 24 01:46:35.632110 (2041:2041) ms-APATH.ms_setInputAudioPath No active streams, exiting
0069 NOT Jun 24 01:46:35.632209 (2041:2041) ms-APATH.ms_setOutputAudioPath Saving [output audio device = 7][volume=1]
0070 NOT Jun 24 01:46:35.632238 (2041:2041) ms-APATH.ms_setOutputAudioPath [output audio device = 7][volume=1]
0071 NOT Jun 24 01:46:35.632258 (2041:2041) ms-APATH.ms_setOutputAudioPath No active streams, exiting
0072 NOT Jun 24 01:46:35.632338 (2041:2041) ms-APATH.ms_setSideTone [enable: 0]
0073 NOT Jun 24 01:46:35.632493 (2041:2041) ms-APATH.ms_setMute [setting mute = 0]
0074 NOT Jun 24 01:46:35.632525 (2041:2041) ms-aomxSource_setMute: successfully set mute[0].
0075 NOT Jun 24 01:46:35.632544 (2041:2041) ms-DSPMGR.dm_mute dsp_mute- mute enabled/disable, 0
0076 NOT Jun 24 01:46:35.635830 (2080:2080) mphone-CCallProxy_service(): [PXY]svcrecv QPE_VOIP_MSG_CALL_EVENT_EMERGENCY argc=2
0077 NOT Jun 24 01:46:35.639818 (2080:2080) mphone-CCallProxy_service(): [PXY]svcrecv QPE_VOIP_MSG_CALL_EVENT_CALL_INVALID argc=22
0078 NOT Jun 24 01:46:35.640247 (2080:2080) mphone-[CCallAppn_gotoCall]: pCall1-&gt;callState=4  pCall1-&gt;castState=0
0079 NOT Jun 24 01:46:35.642730 (2061:2154) voice-[Headset] isCiscoHeadset:0
0080 NOT Jun 24 01:46:35.642788 (2061:2154) voice-ehs.c::EHS_setHeadsetActive EHS_setHeadsetActive: 0
0081 NOT Jun 24 01:46:35.642824 (2061:2154) voice-aud_wb.c::AUDWB_startCpTone lid 0 current tone 0 (SYS_TONE_NONE) request 8 (SYS_TONE_REORDER)
0082 NOT Jun 24 01:46:35.642849 (2061:2154) voice-aud_wb.c::_AUDWB_setCpCallBack lid 0 current tone 0 (SYS_TONE_NONE) request 8 (SYS_TONE_REORDER)
0083 NOT Jun 24 01:46:35.642870 (2061:2154) voice-aud_wb.c::_AUDWB_setCpCallBack done, lid 0 current tone 8 (SYS_TONE_REORDER) preempted 0 (SYS_TONE_NONE)
0084 NOT Jun 24 01:46:35.642889 (2061:2154) voice-[Headset] isCiscoHeadset:0
0085 NOT Jun 24 01:46:35.642963 (2041:2041) ms-TONESESSION.ms_startToneDescription [session=2][local=1]
0086 NOT Jun 24 01:46:35.643000 (2041:2041) ms-TONESESSION.saveToneDescription save description to slot 0; new toneIndex is 36
0087 NOT Jun 24 01:46:35.643796 (2080:2080) mphone-CScreen_dispatch(): call agent process &lt;Application_CallSession&gt;
0088 NOT Jun 24 01:46:35.664672 (2041:2041) ms-AOMXCLIENTAPI.omx_startSinkPlayout omx_startSinkPlayout
0089 NOT Jun 24 01:46:35.665125 (2041:2041) ms-CALLBKMGR.cb_mediaLocalAdded [callId=0][seh=2]
0090 NOT Jun 24 01:46:35.665218 (2041:2041) ms-TONECORE.tonecorePlayATone_ TONE_START: [toneIndex=36][local=1][network=0][session=2]
0091 DEB Jun 24 01:46:35.665276 (2099:2161) voice_feedback-libms: libmsAEventThread - AEvent- recv, fid = 16, len = 8132, callback type = 27
0092 NOT Jun 24 01:46:35.665299 (2041:2041) ms-SESSIONMGR.ms_startSession[T:2] enter
0093 DEB Jun 24 01:46:35.665312 (2099:2161) voice_feedback-libms: libmsAEventThread - Received Local Media Added, sessionid x2
0094 NOT Jun 24 01:46:35.665323 (2041:2041) ms-SESSIONMGR.ms_startSession[T:2] exit [status=0][errno=0]
0095 NOT Jun 24 01:46:35.665638 (2061:2157) voice-aud_wb.c::_AUDWB_handleLocalMediaResp media added, current tone 8 (SYS_TONE_REORDER) preempted 0 (SYS_TONE_NONE)
0096 NOT Jun 24 01:46:35.665684 (2061:2157) voice-aud_wb.c::_AUDWB_handleLocalMediaResp done, current tone 8 (SYS_TONE_REORDER) preempted 0 (SYS_TONE_NONE)
0097 NOT Jun 24 01:46:35.665737 (2061:2154) voice-aud_wb.c::AUDWB_startCpTone done, lid 0 current tone 8 (SYS_TONE_REORDER) preempted 0 (SYS_TONE_NONE)
0098 NOT Jun 24 01:46:35.670487 (2080:2080) mphone-CCallProxy_service(): [PXY]svcrecv QPE_VOIP_MSG_CALL_EVENT_TRANSFER argc=2
0099 NOT Jun 24 01:46:35.675409 (2080:2080) mphone-CCallProxy_service(): [PXY]svcrecv QPE_VOIP_MSG_SYSTEM_AUDIO_PATH argc=3
0100 NOT Jun 24 01:46:35.675770 (2080:2080) mphone-CIPC_send(): CIPC data sent to fd=17 size=0 rc=0
0101 NOT Jun 24 01:46:35.675881 (2080:2080) mphone-CProto_sendPDU(): sendPDU: header: Fd=17 id=&lt;85&gt; code=&lt;103&gt;, nLen=16, expectedlen=16
0102 NOT Jun 24 01:46:35.675959 (2080:2080) mphone-CIPC_send(): CIPC data sent to fd=17 size=0 rc=0
0103 NOT Jun 24 01:46:35.685953 (2041:2041) ms-APATH.ms_setMute [setting mute = 1]
0104 NOT Jun 24 01:46:35.686005 (2041:2041) ms-AECAPI.aec_sendMsg AEC_SET_MUTE [msgID=4][msgLen=4]
0105 NOT Jun 24 01:46:35.686038 (2041:2041) ms-ACOUSTINTER.acoustici_setMute set mute[1]
0106 NOT Jun 24 01:46:35.686057 (2041:2041) ms-aomxSource_setMute: successfully set mute[1].
0107 NOT Jun 24 01:46:35.686074 (2041:2041) ms-DSPMGR.dm_mute dsp_mute- mute enabled/disable, 1
0108 NOT Jun 24 01:46:35.696419 (2041:2041) ms-APATH.ms_setMute [setting mute = 0]
0109 NOT Jun 24 01:46:35.696455 (2041:2041) ms-aomxSource_setMute: successfully set mute[0].
0110 NOT Jun 24 01:46:35.696475 (2041:2041) ms-DSPMGR.dm_mute dsp_mute- mute enabled/disable, 0
0111 NOT Jun 24 01:46:35.706461 (2061:2061) voice-CRemoteRepoProto_serviceApp(): request code = 103
0112 NOT Jun 24 01:46:35.706561 (2061:2061) voice-CProto_readDataToPayLoad(): Class Name: &lt;VolumeSetting&gt; Field Count: &lt;15&gt;
0113 NOT Jun 24 01:46:35.706637 (2061:2061) voice-CProto_readDataToPayLoad(): call loadChoiceParam id=4839
0114 NOT Jun 24 01:46:35.706733 (2061:2061) voice-CIPC_send(): CIPC data sent to fd=25 size=0 rc=0
0115 NOT Jun 24 01:46:35.706763 (2061:2061) voice-CProto_sendPDU(): sendPDU: header: Fd=25 id=&lt;85&gt; code=&lt;104&gt;, nLen=16, expectedlen=16
0116 NOT Jun 24 01:46:35.706794 (2061:2154) voice-aud_wb.c::AUDWB_startCpTone lid 0 current tone 8 (SYS_TONE_REORDER) request 8 (SYS_TONE_REORDER)
0117 NOT Jun 24 01:46:35.706829 (2061:2154) voice-aud_wb.c::AUDWB_startCpTone requested tone 8 (SYS_TONE_REORDER) already playing
0118 NOT Jun 24 01:46:35.706977 (2080:2080) mphone-CProto_decodePayLoadToDataObject(): Class Name: &lt;VolumeSetting&gt; Field Count: &lt;15&gt;
0119 NOT Jun 24 01:46:35.707036 (2080:2080) mphone-CCallProxy_sendRequest(): [PXY]send QPE_GUI_MSG_SET_VOLUME argc=3
0120 NOT Jun 24 01:46:35.707129 (2080:2080) mphone-CCallProxy_sendRequest(): [PXY]send cmd[d031] len=28 done
0121 NOT Jun 24 01:46:35.707162 (2080:2080) mphone-CCallProxy_sendRequest(): [PXY]send QPE_GUI_MSG_SET_VOLUME argc=3
0122 NOT Jun 24 01:46:35.707190 (2080:2080) mphone-CCallProxy_sendRequest(): [PXY]send cmd[d031] len=28 done
0123 NOT Jun 24 01:46:35.707213 (2080:2080) mphone-CCallProxy_sendRequest(): [PXY]send QPE_GUI_MSG_SET_VOLUME argc=3
0124 NOT Jun 24 01:46:35.707237 (2080:2080) mphone-CCallProxy_sendRequest(): [PXY]send cmd[d031] len=28 done
0125 NOT Jun 24 01:46:35.707261 (2080:2080) mphone-CCallProxy_sendRequest(): [PXY]send QPE_GUI_MSG_SET_VOLUME argc=3
0126 NOT Jun 24 01:46:35.707285 (2080:2080) mphone-CCallProxy_sendRequest(): [PXY]send cmd[d031] len=28 done
0127 NOT Jun 24 01:46:35.707388 (2061:2061) voice-CIPC_send(): CIPC data sent to fd=25 size=0 rc=0
0128 NOT Jun 24 01:46:35.708389 (2041:2041) ms-APATH.ms_setMute [setting mute = 1]
0129 NOT Jun 24 01:46:35.708439 (2041:2041) ms-AECAPI.aec_sendMsg AEC_SET_MUTE [msgID=4][msgLen=4]
0130 NOT Jun 24 01:46:35.708482 (2041:2041) ms-ACOUSTINTER.acoustici_setMute set mute[1]
0131 NOT Jun 24 01:46:35.708501 (2041:2041) ms-aomxSource_setMute: successfully set mute[1].
0132 NOT Jun 24 01:46:35.708519 (2041:2041) ms-DSPMGR.dm_mute dsp_mute- mute enabled/disable, 1
0133 NOT Jun 24 01:46:35.718710 (2041:2041) ms-APATH.ms_setInputAudioPath Saving [input audio device = 262]
0134 NOT Jun 24 01:46:35.718748 (2041:2041) ms-APATH.ms_setInputAudioPath No active streams, exiting
0135 NOT Jun 24 01:46:35.718831 (2041:2041) ms-APATH.ms_setOutputAudioPath Saving [output audio device = 7][volume=1]
0136 NOT Jun 24 01:46:35.718857 (2041:2041) ms-APATH.ms_setOutputAudioPath [output audio device = 7][volume=1]
0137 NOT Jun 24 01:46:35.718994 (2041:2041) ms-APATH.ms_setSideTone [enable: 0]
0138 NOT Jun 24 01:46:35.719136 (2041:2041) ms-APATH.ms_setMute [setting mute = 0]
0139 NOT Jun 24 01:46:35.719163 (2041:2041) ms-aomxSource_setMute: successfully set mute[0].
0140 NOT Jun 24 01:46:35.719181 (2041:2041) ms-DSPMGR.dm_mute dsp_mute- mute enabled/disable, 0
0141 NOT Jun 24 01:46:35.727172 (2061:2154) voice-aud_wb.c::AUDWB_startCpTone lid 0 current tone 8 (SYS_TONE_REORDER) request 8 (SYS_TONE_REORDER)
0142 NOT Jun 24 01:46:35.727215 (2061:2154) voice-aud_wb.c::AUDWB_startCpTone requested tone 8 (SYS_TONE_REORDER) already playing
0143 NOT Jun 24 01:46:35.729444 (2061:2061) voice-[Headset] isCiscoHeadset:0
0144 NOT Jun 24 01:46:35.729475 (2061:2061) voice-ehs.c::EHS_setHeadsetActive EHS_setHeadsetActive: 0
0145 NOT Jun 24 01:46:35.746619 (2041:2041) ms-APATH.ms_setMute [setting mute = 1]
0146 NOT Jun 24 01:46:35.746661 (2041:2041) ms-AECAPI.aec_sendMsg AEC_SET_MUTE [msgID=4][msgLen=4]
0147 NOT Jun 24 01:46:35.746690 (2041:2041) ms-ACOUSTINTER.acoustici_setMute set mute[1]
0148 NOT Jun 24 01:46:35.746710 (2041:2041) ms-aomxSource_setMute: successfully set mute[1].
0149 NOT Jun 24 01:46:35.746727 (2041:2041) ms-DSPMGR.dm_mute dsp_mute- mute enabled/disable, 1
0150 NOT Jun 24 01:46:35.747358 (2061:2154) voice-aud_wb.c::AUDWB_startCpTone lid 0 current tone 8 (SYS_TONE_REORDER) request 8 (SYS_TONE_REORDER)
0151 NOT Jun 24 01:46:35.747394 (2061:2154) voice-aud_wb.c::AUDWB_startCpTone requested tone 8 (SYS_TONE_REORDER) already playing
0152 NOT Jun 24 01:46:35.756925 (2041:2041) ms-APATH.ms_setInputAudioPath Saving [input audio device = 262]
0153 NOT Jun 24 01:46:35.756961 (2041:2041) ms-APATH.ms_setInputAudioPath No active streams, exiting
0154 NOT Jun 24 01:46:35.757043 (2041:2041) ms-APATH.ms_setOutputAudioPath Saving [output audio device = 7][volume=1]
0155 NOT Jun 24 01:46:35.757069 (2041:2041) ms-APATH.ms_setOutputAudioPath [output audio device = 7][volume=1]
0156 NOT Jun 24 01:46:35.757202 (2041:2041) ms-APATH.ms_setSideTone [enable: 0]
0157 NOT Jun 24 01:46:35.757341 (2041:2041) ms-APATH.ms_setMute [setting mute = 0]
0158 NOT Jun 24 01:46:35.757368 (2041:2041) ms-aomxSource_setMute: successfully set mute[0].
0159 NOT Jun 24 01:46:35.757386 (2041:2041) ms-DSPMGR.dm_mute dsp_mute- mute enabled/disable, 0
0160 NOT Jun 24 01:46:35.768339 (2061:2061) voice-[Headset] isCiscoHeadset:0
0161 NOT Jun 24 01:46:35.768374 (2061:2061) voice-ehs.c::EHS_setHeadsetActive EHS_setHeadsetActive: 0
0162 NOT Jun 24 01:46:35.768502 (2041:2041) ms-APATH.ms_setMute [setting mute = 1]
0163 NOT Jun 24 01:46:35.768534 (2041:2041) ms-AECAPI.aec_sendMsg AEC_SET_MUTE [msgID=4][msgLen=4]
0164 NOT Jun 24 01:46:35.768558 (2041:2041) ms-ACOUSTINTER.acoustici_setMute set mute[1]
0165 NOT Jun 24 01:46:35.768577 (2041:2041) ms-aomxSource_setMute: successfully set mute[1].
0166 NOT Jun 24 01:46:35.768594 (2041:2041) ms-DSPMGR.dm_mute dsp_mute- mute enabled/disable, 1
0167 NOT Jun 24 01:46:35.778782 (2041:2041) ms-APATH.ms_setInputAudioPath Saving [input audio device = 262]
0168 NOT Jun 24 01:46:35.778823 (2041:2041) ms-APATH.ms_setInputAudioPath No active streams, exiting
0169 NOT Jun 24 01:46:35.778978 (2041:2041) ms-APATH.ms_setOutputAudioPath Saving [output audio device = 7][volume=1]
0170 NOT Jun 24 01:46:35.779005 (2041:2041) ms-APATH.ms_setOutputAudioPath [output audio device = 7][volume=1]
0171 NOT Jun 24 01:46:35.779130 (2041:2041) ms-APATH.ms_setSideTone [enable: 0]
0172 NOT Jun 24 01:46:35.779351 (2041:2041) ms-APATH.ms_setMute [setting mute = 0]
0173 NOT Jun 24 01:46:35.779379 (2041:2041) ms-aomxSource_setMute: successfully set mute[0].
0174 NOT Jun 24 01:46:35.779402 (2041:2041) ms-DSPMGR.dm_mute dsp_mute- mute enabled/disable, 0
0175 NOT Jun 24 01:46:35.789548 (2061:2061) voice-[Headset] isCiscoHeadset:0
0176 NOT Jun 24 01:46:35.789582 (2061:2061) voice-ehs.c::EHS_setHeadsetActive EHS_setHeadsetActive: 0
0177 NOT Jun 24 01:46:35.789688 (2041:2041) ms-APATH.ms_setMute [setting mute = 1]
0178 NOT Jun 24 01:46:35.789716 (2041:2041) ms-AECAPI.aec_sendMsg AEC_SET_MUTE [msgID=4][msgLen=4]
0179 NOT Jun 24 01:46:35.789740 (2041:2041) ms-ACOUSTINTER.acoustici_setMute set mute[1]
0180 NOT Jun 24 01:46:35.789758 (2041:2041) ms-aomxSource_setMute: successfully set mute[1].
0181 NOT Jun 24 01:46:35.789776 (2041:2041) ms-DSPMGR.dm_mute dsp_mute- mute enabled/disable, 1
0182 NOT Jun 24 01:46:35.799948 (2041:2041) ms-APATH.ms_setInputAudioPath Saving [input audio device = 262]
0183 NOT Jun 24 01:46:35.799981 (2041:2041) ms-APATH.ms_setInputAudioPath No active streams, exiting
0184 NOT Jun 24 01:46:35.800057 (2041:2041) ms-APATH.ms_setOutputAudioPath Saving [output audio device = 7][volume=1]
0185 NOT Jun 24 01:46:35.800078 (2041:2041) ms-APATH.ms_setOutputAudioPath [output audio device = 7][volume=1]
0186 NOT Jun 24 01:46:35.800213 (2041:2041) ms-APATH.ms_setSideTone [enable: 0]
0187 NOT Jun 24 01:46:35.800366 (2041:2041) ms-APATH.ms_setMute [setting mute = 0]
0188 NOT Jun 24 01:46:35.800390 (2041:2041) ms-aomxSource_setMute: successfully set mute[0].
0189 NOT Jun 24 01:46:35.800408 (2041:2041) ms-DSPMGR.dm_mute dsp_mute- mute enabled/disable, 0
0190 NOT Jun 24 01:46:35.810555 (2061:2061) voice-[Headset] isCiscoHeadset:0
0191 NOT Jun 24 01:46:35.810589 (2061:2061) voice-ehs.c::EHS_setHeadsetActive EHS_setHeadsetActive: 0
0192 NOT Jun 24 01:46:36.010519 (2061:2151) voice-fapp-line_active - is_a_call_in_progress() is 1
0193 NOT Jun 24 01:46:37.321713 (2080:2080) mphone-CSEngine_handleInternalURI(): Info: csscript: eval Internal URI &lt;Application_HangUp&gt;
0194 NOT Jun 24 01:46:37.321928 (2080:2080) mphone-CScreen_dispatch(): call agent process &lt;Application_HangUp?refID=0000&amp;name=&gt;
0195 NOT Jun 24 01:46:37.323497 (2080:2080) mphone-CCallProxy_sendRequest(): [PXY]send QPE_GUI_MSG_HANGUP argc=1
0196 NOT Jun 24 01:46:37.323840 (2080:2080) mphone-CCallProxy_sendRequest(): [PXY]send cmd[d01b] len=23 done
0197 NOT Jun 24 01:46:37.330241 (2061:2154) voice-CC_eventProc(event=4120(CC_EV_GUI_ENDCALL), lid=0, par=0, par2=(nil))
0198 NOT Jun 24 01:46:37.330293 (2061:2154) voice-LOG_NEW_CALL_STATE {"ref_id": "0000", "old_state": "CC_CST_INVALID", "new_state": "CC_CST_IDLE"}
0199 NOT Jun 24 01:46:37.330704 (2061:2154) voice-TD_Feedback: No subscribers for usCmd:0xA03A(QPE_VOIP_MSG_CALL_EVENT_EMERGENCY), tlen:27
0200 NOT Jun 24 01:46:37.330746 (2061:2154) voice-[Headset] isCiscoHeadset:0
0201 NOT Jun 24 01:46:37.330858 (2061:2154) voice-TD_Feedback: No subscribers for usCmd:0xA02C(QPE_VOIP_MSG_CALL_EVENT_CALL_IDLE), tlen:114
0202 NOT Jun 24 01:46:37.331161 (2080:2080) mphone-CCallProxy_service(): [PXY]svcrecv QPE_VOIP_MSG_CALL_EVENT_EMERGENCY argc=2
0203 NOT Jun 24 01:46:37.335635 (2080:2080) mphone-CCallProxy_service(): [PXY]svcrecv QPE_VOIP_MSG_CALL_EVENT_CALL_IDLE argc=22
0204 NOT Jun 24 01:46:37.341613 (2080:2080) mphone-CScreen_dispatch(): call agent process &lt;Application_CallSession_Clear&gt;
0205 NOT Jun 24 01:46:37.342589 (2080:2080) mphone-CScreen_dispatch(): call agent process &lt;Application_CallSession_Clear&gt;
0206 NOT Jun 24 01:46:37.344561 (2080:2080) mphone-CScreen_dispatch(): call agent process &lt;Application_HomeCheck&gt;
0207 NOT Jun 24 01:46:37.357075 (2061:2154) voice-TD_Feedback: No subscribers for usCmd:0xA03B(QPE_VOIP_MSG_CALL_EVENT_TRANSFER), tlen:27
0208 NOT Jun 24 01:46:37.357148 (2061:2154) voice-[CCTRL]Free Call Obj 0xb025c0(0:0) 
0209 NOT Jun 24 01:46:37.357194 (2061:2154) voice-CC_checkLocalConference check conf status on line 0 for call 0
0210 NOT Jun 24 01:46:37.357223 (2061:2154) voice-aud_wb.c::AUDWB_stopCpTone lid 0 current tone 8 (SYS_TONE_REORDER) preempted 0 (SYS_TONE_NONE)
0211 NOT Jun 24 01:46:37.357247 (2061:2154) voice-aud_wb.c::_AUDWB_clearCpCallBack lid 0 current tone 8 (SYS_TONE_REORDER)  preempted 0 (SYS_TONE_NONE)
0212 NOT Jun 24 01:46:37.357268 (2061:2154) voice-aud_wb.c::_AUDWB_clearCpCallBack done, lid 0 current tone 0 (SYS_TONE_NONE)
0213 NOT Jun 24 01:46:37.357371 (2041:2041) ms-SESSIONMGR.ms_stopSession[T:2] enter
0214 NOT Jun 24 01:46:37.357424 (2041:2041) ms-TONECORE.tonecoreStopATone_ TONE_STOP: [toneIndex=36][session=2]
0215 NOT Jun 24 01:46:37.358343 (2041:2041) ms-SESSIONMGR.ms_stopSession[T:2] exit [status=0][errno=0]
0216 NOT Jun 24 01:46:37.358721 (2061:2154) voice-aud_wb.c::AUDWB_stopCpTone done, lid 0 current tone 0 (SYS_TONE_NONE) preempted 0 (SYS_TONE_NONE)
0217 NOT Jun 24 01:46:37.358747 (2080:2080) mphone-CCallProxy_service(): [PXY]svcrecv QPE_VOIP_MSG_CALL_EVENT_TRANSFER argc=2
0218 NOT Jun 24 01:46:37.358770 (2061:2154) voice-[Headset] isCiscoHeadset:0
0219 NOT Jun 24 01:46:37.358791 (2061:2154) voice-[Headset] isCiscoHeadset:0
0220 NOT Jun 24 01:46:37.358808 (2061:2154) voice-[Headset] isCiscoHeadset:0
0221 NOT Jun 24 01:46:37.358961 (2061:2154) voice-TD_Feedback: No subscribers for usCmd:0xA00C(QPE_VOIP_MSG_SYSTEM_AUDIO_PATH), tlen:31
0222 NOT Jun 24 01:46:37.359072 (2041:2041) ms-APATH.ms_setMute [setting mute = 1]
0223 NOT Jun 24 01:46:37.359113 (2041:2041) ms-AECAPI.aec_sendMsg AEC_SET_MUTE [msgID=4][msgLen=4]
0224 NOT Jun 24 01:46:37.359143 (2041:2041) ms-ACOUSTINTER.acoustici_setMute set mute[1]
0225 NOT Jun 24 01:46:37.359162 (2041:2041) ms-aomxSource_setMute: successfully set mute[1].
0226 NOT Jun 24 01:46:37.359179 (2041:2041) ms-DSPMGR.dm_mute dsp_mute- mute enabled/disable, 1
0227 NOT Jun 24 01:46:37.362987 (2080:2080) mphone-CCallProxy_service(): [PXY]svcrecv QPE_VOIP_MSG_SYSTEM_AUDIO_PATH argc=3
0228 NOT Jun 24 01:46:37.369406 (2041:2041) ms-APATH.ms_setMute [setting mute = 0]
0229 NOT Jun 24 01:46:37.369454 (2041:2041) ms-aomxSource_setMute: successfully set mute[0].
0230 NOT Jun 24 01:46:37.369474 (2041:2041) ms-DSPMGR.dm_mute dsp_mute- mute enabled/disable, 0
0231 NOT Jun 24 01:46:37.379620 (2061:2154) voice-[Headset] isCiscoHeadset:0
0232 NOT Jun 24 01:46:37.379659 (2061:2154) voice-ehs.c::EHS_setHeadsetActive EHS_setHeadsetActive: 0
0233 NOT Jun 24 01:46:37.379683 (2061:2154) voice-PHN_SET_AUDIO_PATH: Audio Path set to None, clearing MS SW mute
0234 NOT Jun 24 01:46:37.379733 (2041:2041) ms-APATH.ms_setMute [setting mute = 0]
0235 NOT Jun 24 01:46:37.379759 (2041:2041) ms-aomxSource_setMute: successfully set mute[0].
0236 NOT Jun 24 01:46:37.379776 (2041:2041) ms-DSPMGR.dm_mute dsp_mute- mute enabled/disable, 0
0237 NOT Jun 24 01:46:37.389920 (2061:2154) voice-[Headset] isCiscoHeadset:0
0238 NOT Jun 24 01:46:37.389954 (2061:2154) voice-[Headset] isCiscoHeadset:0
0239 NOT Jun 24 01:46:37.413463 (2041:2041) ms-TONECORE.tonecoreToneDone TONE_DONE: CP [toneIndex=36][toneOnId=54][session=2]
0240 NOT Jun 24 01:46:37.413512 (2041:2041) ms-DSPMGR.dm_stopToneLocally omx_stopSinkPlayout on [component=x401]
0241 NOT Jun 24 01:46:37.455107 (2041:2041) ms-AOMXCLIENTAPI.omx_stopSinkPlayout stopSinkPlayout [compType=4]
0242 NOT Jun 24 01:46:37.455144 (2041:2041) ms-DSPMGR.dm_stopToneLocally omx_disconnectComponent on [component=x401]
0243 NOT Jun 24 01:46:37.455167 (2041:2041) ms-DSPMGR.dm_stopToneLocally omx_disconnectComponent on [component=x401]
0244 NOT Jun 24 01:46:37.455439 (2041:2041) ms-CALLBKMGR.cb_mediaLocalRemoved [callId=0][seh=2]
0245 NOT Jun 24 01:46:37.455547 (2061:2157) voice-aud_wb.c::_AUDWB_handleLocalMediaResp media removed, current tone 0 (SYS_TONE_NONE) preempted 0 (SYS_TONE_NONE)
0246 NOT Jun 24 01:46:37.455584 (2061:2157) voice-aud_wb.c::_AUDWB_handleLocalMediaResp CPT is stopped, current tone 0 (SYS_TONE_NONE) preempted 0 (SYS_TONE_NONE)
0247 DEB Jun 24 01:46:37.455573 (2099:2161) voice_feedback-libms: libmsAEventThread - AEvent- recv, fid = 16, len = 8132, callback type = 28
0248 DEB Jun 24 01:46:37.455605 (2099:2161) voice_feedback-libms: libmsAEventThread - Received Local Media Removed, sessionid x2
0249 NOT Jun 24 01:46:38.937914 (2061:2169) voice-http:/admin/log/messages:app_get
0250 NOT Jun 24 01:46:38.937965 (2061:2169) voice-http:app_get:/log/messages admin
0251 NOT Jun 24 01:46:41.130320 (2061:2154) voice-[SIP_resolveHostName] host=ubervoice.ubervoip.net port=7060

bijpraka · ‎06-24-2019

1. What's the software version on the phone?

2. What number are you trying to dial out?

3. Set debug level to DEBUG and post the logs. Without debug it's hard to get much information.

Thanks.

i15 · ‎06-24-2019

Thank you.

1. Software Version: sip88xx.11-2-3MSR1-1.loads

2. Basically, any number, for example, (800) 854-3680. It just does not event start to dial.

3. Should I copy the entire log file? I found this one related to the redial:

0096 DEB Jun 24 16:27:13.125285 (26453:26453) mphone-[MwSelect]: input detected on an fd. rc=1 nMaxFd=7
0097 INF Jun 24 16:27:13.125380 (26453:26453) mphone-key down 0x1a482a8 <Pane>
0098 DEB Jun 24 16:27:13.225374 (26453:26453) mphone-[MwSelect]: input detected on an fd. rc=1 nMaxFd=7
0099 DEB Jun 24 16:27:13.228745 (26453:26453) mphone-Info: csscript: evaluate expression <Application_Redial>
0100 DEB Jun 24 16:27:13.228883 (26453:26453) mphone-evalStatement Statement = [Application_Redial]
0101 NOT Jun 24 16:27:13.228953 (26453:26453) mphone-CSEngine_handleInternalURI(): Info: csscript: eval Internal URI <Application_Redial>
0102 DEB Jun 24 16:27:13.229045 (26453:26453) mphone-setIntVar - Var=[result] value=[]
0103 DEB Jun 24 16:27:13.229108 (26453:26453) mphone-getIntVar - Get Eval Var=[result] 
0104 DEB Jun 24 16:27:13.229163 (26453:26453) mphone-value = []
0105 NOT Jun 24 16:27:13.229230 (26453:26453) mphone-CScreen_dispatch(): call agent process <Application_Redial?refID=0000>
0106 DEB Jun 24 16:27:13.234760 (26453:26453) mphone-agent process rc = 0
0107 NOT Jun 24 16:27:13.234880 (26453:26453) mphone-CScreen_dispatch(): call agent process <Application_CallHistoryList?type=2>
0108 NOT Jun 24 16:27:13.235861 (26453:26453) mphone-CXML_parse(): UTF-8 - no conversion is needed
0109 DEB Jun 24 16:27:13.239508 (26453:26453) mphone-Info: csscript: reset script engine 
0110 DEB Jun 24 16:27:13.246754 (26453:26453) mphone-CBrowser_setSoftkeyToTop, enter
0111 DEB Jun 24 16:27:13.246916 (26453:26453) mphone-CBrowser_setSoftkeyToTop, exit, set to top successfully
0112 DEB Jun 24 16:27:13.246983 (26453:26453) mphone-Info: csscript: reset script engine 
0113 ERR Jun 24 16:27:13.247065 (26453:26453) mphone-CBrowser_switchCardStack: null focus control and not on home
0114 DEB Jun 24 16:27:13.247135 (26453:26453) mphone-agent process rc = 0
0115 INF Jun 24 16:27:13.662953 (475:501) CDP->>>>>>>> cprQueryLink appPort = 0, phyPort = 1
0116 INF Jun 24 16:27:13.663013 (475:501) CDP->>>>>>>>-- phyGetState port = 1 
0117 DEB Jun 24 16:27:13.663125 (475:501) CDP-mdioPhyRead: port = 1, regaddr = 0x11, retVal= 0xf00, rc = 0
0118 DEB Jun 24 16:27:13.663150 (475:501) CDP-phyGetLinkState PHY 1 register 17
0119 INF Jun 24 16:27:13.663166 (475:501) CDP->>>>>>>> phygetLinkState link = 1 
0120 DEB Jun 24 16:27:13.663240 (475:501) CDP-mdioPhyRead: port = 1, regaddr = 0x19, retVal= 0x871f, rc = 0
0121 INF Jun 24 16:27:13.663260 (475:501) CDP-phyGetState(): port = 1, phyStatus : 0x871f 
0122 INF Jun 24 16:27:13.663277 (475:501) CDP-phyGetState(): phyStatus: 0x7 
0123 INF Jun 24 16:27:13.663292 (475:501) CDP-phyGetState: [1]: phyStatus = 0x7, link = 0x1, speed = 0x40, duplex = 0x2 retCode = 34591
0124 INF Jun 24 16:27:13.663310 (475:501) CDP->>>>>>>>>>>>cprQueryLink appPort = 0 linkState=1 speed=4096 duplex=1
0125 DEB Jun 24 16:27:13.663761 (326:326) wlanmgr-[process_get_wlan_status]: wlan_api-707-c.WMCMD_GET_WLAN_STATUS()
0126 DEB Jun 24 16:27:13.678652 (326:326) wlanmgr-[process_get_wlan_status]: sending response from process_get_wlan_status() with err = 0
0127 DEB Jun 24 16:27:13.909508 (26453:26453) mphone-[MwSelect]: input detected on an fd. rc=1 nMaxFd=7
0128 INF Jun 24 16:27:13.909682 (26453:26453) mphone-key down 0x1c2c8a8 <Pane>
0129 NOT Jun 24 16:27:13.961368 (26434:26527) voice-[SIP_resolveHostName] host=ubervoice.ubervoip.net port=7060
0130 INF Jun 24 16:27:13.961960 dnsmasq[345]: query[A] ubervoice.ubervoip.net from 127.0.0.1

bijpraka · ‎06-24-2019

1. Full log would be helpful. Can you get a PRT with debug level set.

2. Does it work when you dial out manually instead of redial?

So as a scenario do the following:

1. Set debug level to debug

2. Dial out the number manually if it works.

3. Redial which does not work.

4. Get a PRT

Thanks.

i15 · ‎06-24-2019

Yes, that is why I am confused :(

When I manually press the digits and place the call, everything is perfect. But when I want to redial (through redial menu or through All Calls menu), the phone can't place the call.

Attached everything I found. Would appreciate any help. Interesting what everything is working perfectly on spa525g2. Both phones have defaults settings.

Thank you.

bijpraka · ‎06-24-2019

Looks like you don't allow calls with + as a prefix.

If you want to enable it then on the Ext page of the user which is dialing out change the dial plan from:

(*xx|[3469]11|0|00|[2-9]xxxxxx|1xxx[2-9]xxxxxxS0|xxxxxxxxxxxx.)

To

(*xx|[3469]11|0|00|[2-9]xxxxxx|1xxx[2-9]xxxxxxS0|xxxxxxxxxxxx.|+xxxxxxxxxxxx.)

Thanks.

i15 · ‎06-24-2019

Wow, it definitely helped.

Interesting, but the spa525g2 has the same dial plan and it does not have the same problem.

Thank you very much.

bijpraka · ‎06-24-2019

Glad it worked.

MPP does not allow "+" dialing by default. It has to be specifically added in by the admin.

Thanks.