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Regarding strange behavior on call routing

sbatsya12
Level 1
Level 1

Hi,

This is sachin and I am facing one issue which is mention below:

This issue is occuring in 3 production site. we are using call manager version 7.X.

When one site of user dialing a number from Missed call directories on Phone, the call is not routing to exact number its re-route to other site number.

Example: SiteA,SiteB and Site C.

Calls comes from site A to site B user and site B user unable to answer the call.so,its dialing from missed call number directory to Site A user

but the call is routing to Site c user.

Note: Only three users are facing this issue.

Its looks like some configuration issue or might be some other in call manager which i am not sure.

It will great help if any one tell me where i can check in call manager. 

Sachin Batsya
1 Reply 1

Jaime Valencia
Cisco Employee
Cisco Employee

Start by taking a look at your dial plan, most likely that's something you have configured what's causing this.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate