regarding unity

[karthik ratna]

hi all,

Scenario:

directory number need to pass 3 departments shared lines

in this scenario we need route the call to unity , from that it must play ivr , press 1 for sales , 2 for technical , 3 for general and after that it need to route certain shared line

can you please guide me how to program this using cisco unity 5.0

thanks in advance

karthik

[Chris Deren]

Look at Call handler configuration in Unity, check out Unity documentation for some good example on this topic.

Chris

[yahsiel2004 · Accepted solution]

Karthik,

I have attached the Unity Connection 5 Admin Guide which will help you learn how to create a Call Handler. If you still need help configuring the Call Handler let us know.

Regards,

Yosh