Registration failed (no response)

[User337894]

Dears,

I'm facing an issue with my Cisco IP Phone 8861 which uses the phone firmware sip88xx.11-3-1MSR3-3.loads.

I followed the instruction from my provider for proxy and registration fields but the phone registration is still failed with the message Failed(No response) on the screen.

I joined a screenshot on my post.

Can somebody support me to solve this issue ?

Thanks in advance for your support.

Best regards

[Ahmed Abdulle]

Seems you are registering the phone manually from the internet.

I noticed that the To: and From: field is the same in the SIP Register message

You have to make sure the SIP URI and IP address to the SIP Server are correct.

If possible, send us a picture of the settings page of the phone.

Also, would be good to see the next few SIP message response to the Register request understand what is going.

Regards

[User337894]

Dear Ahmed,

Thanks for your help.

Indeed, my SIP provider is on the internet (Ippi).

I just tried again to check and set all parameters but the result is the same on the phone. I do think that the adress adress for From and To is strange but unfortunately I have not so much experience on such configuration to understand more where the issue comes from.

Enclosed I joined the messages file and screenshot of my settings. Maybe it'll be easier for you to analyse.

Regards