Report Data of Call Handler

[Juan Carlos Arias Perez]

Is there a way to obtain a report usage of incomming calls to a Call Handler??

Regards,

Juan Carlos

[Rob Huffman · Accepted solution]

Hi Juan Carlos,

There is a perfect report in Unity Connection;

Call Handler
Traffic

Includes the following information for each call handler, in rows for each
hour of a day:
• Total number of calls.
• Number of times each key on the phone keypad was pressed.
• Extension.
• Invalid extension.
• Number of times the after greeting action occurred.
• Number of times the caller hung up.

From;

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx/9xcucsag300.pdf

Cheers!

Rob

[Juan Carlos Arias Perez]

Thanks Rob for the information.

Regards,

Juan Carlos Arias