07-28-2011 07:41 AM - edited 03-16-2019 06:11 AM
I have a user setup as an agent for call center. I have added the user to the application user RMCMJTAPI and when she attempts to connect, she continues to get this error message. She changed her AD password yesterday and our CUCM is ad syned. I did a force sync on CUCM and I checked her AD account and she is not locked out. I asked double checked the RMCMJTAPI app user and she is a member. Any ideas here would be helpful.
07-28-2011 09:30 AM
Are you using LDAP Authentication on CUCM, because if not then the user's password would not have changed even if they changed it in LDAP, call manager does not import passwords into call manager from LDAP/AD?
07-28-2011 10:15 AM
Hi Justin
Not sure you actually posted up the error there my friend.
Aaron
07-28-2011 10:24 AM
What is the actual error message? Also, is user assigned with an IPCC extension in End User profile?
Dat
07-28-2011 10:27 AM
Here is the error that the user gets. We are using LDAP auth on CUCM and the user does have an IPCC extension in user profile.
07-28-2011 10:33 AM
Try to remove and add the phone device again under JTAPI application user, and may be tried JTAPI resync in AppAdmin too.
Dat
07-28-2011 10:57 AM
Hi
Yes - try removing-readding the phone from the RMJTAPI user... sometimes works.
But also verify that the phone has 'Allow Control of Device from CTI' checked on it's properties, and that if you are using EM the end user has 'Allow Control of Device from CTI' enabled (this overrides the physical phone properties when a user logs in).
Regards
Aaron
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