RTMT 8.5 / Can not observe CCM when subscriber reboot

[DWAM_2]

Hello,

I've a cluster of 2 CCMs in version 8.0.3.

I launch RTMT.

I see both CCMs.

When I reboot the subscriber, I don't see the subscriber (normal) but I don't see too the Publisher (anormal).

I've got an error on RTMT : "replies contain error,, [ErrorMsg] : AMC is not running on Ip@Subscriber."

"Error polling alert status - AMC service is down."

What is the solution to see the publisher when subscriber reboot ?

Best regards.

./dwam

[kusatija]

Hi Dwam,

How many times have you experienced this issue?

Did you try to restart the AMC service on the pub, when you face this, i believe restarting the AMC service should help.

Also i see a related bug: RTMT on secondary node does not work if primary node is down, but its an internally found bug.

Also can you provide a screen shot of the error, if restarting the service does not help, we might need to look at sniffers(packet captures from the client and the call manager server.

HTH

Kunal

[DWAM_2]

Hello Kunal,

Thank you for your answer.

I 'm facing this behaviour all the time I reboot the subscriber (5 times).

I have rebooted the cluster but the problem occurs.

I insert 2 screenshots of RTMT with error message.

1 when the server subscriber is stop.

1 after the server subscriber is up.

We can see that during 14 minutes, we can not see statistics about publisher.

I will try to restart the AMC Service.

If the problem stay, I will snif.

Best regards.

./DWAM

[DWAM_2]

Thank You Kunal.

I have checked on CCM Service AMC and seen that there is a misconfiguration about Primary Collector : it was the subscriber.

I have changed to publisher and reboot subscriber.

Now it 's good.

Best regards.

./DWAM