RTMT Question - Collect Files - 'Delete collected log files from server'

[voip7372]

I need some clarification about this option.  If I open RTMT and use the 'collect files' function (System > Trace & Log Central > Collect Files), is it safe to select 'delete collected log files from server'?   I would like to keep the disk space as free as possible and not leave behind any files we don't truly need after completing on-demand call tracing via collecting log files, BUT I just want to be sure that option does not mean we would actually be deleting the call logs from the period we selected for the log file collection.  I only want to delete those files if they were only generated one time for the purpose of me being able to download those files to check some call information for troubleshooting purposes.

If I delete those collected logs (by using that checkbox), it will not touch the actual call data and we can go back and search that same period later to collect call logs again if we need to, correct?

[Aeby Vinod]

If you select that option the actual log files which were collected from the server for that time period will be deleted as well, not an option to select if you want to retain the files in the logging partition of the server.

Please rate if found helpful

Regards,
Aeby

[Aeby Vinod]

Also that option is often used for clearing up logs on the system after collecting them to free up space.

Please rate if found helpful

Regards,
Aeby

[voip7372]

Thanks.     But just to be clear, it's not going to delete the CDR/CMR records from that time period if I select the option to delete the log files, right?   I assumed it creates log files every time I use the 'collect files' function and if I delete those with that checkbox, it's ok because the CDR records will still be there if I need to go back later on and search that same time period again with the real time trace or with the collect files function.  Is that right?   I just want to be sure I'm not actually deleting the CDR records because I might need to go back and look at those/download again if I'm troubleshooting something.

[Aeby Vinod · Accepted solution]

Yeah, the callmanger traces/call logs which you pull for tshooting and CDR/CMR files are different entities. If the former are deleted using the delete collected log file option , you would not be able to download them again or using session trace on RTMT for the time duration it was deleted as session trace uses it for displaying ladder diagrams. However CDR entries would be untouched and available for future reference.

CDR
https://supportforums.cisco.com/t5/collaboration-voice-and-video/understanding-cdr-call-detail-records/ta-p/3112476

Session Trace:
http://ciscoshizzle.blogspot.in/2015/05/using-rtmt-to-trace-calls.html

Please rate if found helpful

Regards,
Aeby

[voip7372]

Great, thank you