RTMT Session Trace (CUCM 11.5) Error - Error encountered while processing request. Please check if Trace Collection Service and Trace Collection Servlet are running. Please check RTMT logs for further details.
Can someone please help me to determine as to why my RTMT is unable to access Session Trace Log (Real Time Data)?
I am getting the following error:
cucmpub: Error encountered while processing request. Please check if Trace Collection Service and Trace Collection Servlet are running. Please check RTMT logs for further details. cucmpub: no files match query criteria.
I don't know why, but I've resolved my issue by following the note below even though there is no NAT between RTMT client and CUCM:
To use the Trace and Log Central feature, make sure that RTMT can directly access the node or all of the nodes in a cluster without Network Access Translation (NAT). If you have set up a NAT to access devices, configure the nodes with a hostname instead of an IP address and make sure that the hostnames (Fully Qualified Domain Name of the host) and their routable IP address are in the DNS node or host file.
Don't you just hate having to run RTMT in a virtual machine, well here it runs in an app for mac. I have complied a version for CUCM 14.x ( from a version I got for 11.x ) It works on older versions also. Here it is https://haffi.is/rt...
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