Sending Calls to Voicemail from UCCX and Voicemail Language

[HARIS_HUSSAIN]

We have IVR menu in English and Arabic. There is a option to send call to the voicemail.

What we are looking is the possibility of  choosing Voicemail Language as Arabic if user has choose Arabic menu in UCCX Script 

and English if choose so.

Any Ideas how we can achieve the same

[Mohammed al Baqari]

Hi,

I don't have the script editor right now. But you can do this. Basically you can create a variable called language and change it based on user input for 1 set the variable to AR and english use default or US, for example. The variable type should be language. Then you will take the variable all the way through the script to make sure that you play audio files from the arabic directory. 

[HARIS_HUSSAIN]

That is correct if i am playing Voicemail Prompts from UCCX.

My Problem say user chooses Arabic and choose the option dial By Extension and try to reach an End User say 2004 . If 2004 is busy or not reachable we are using UCCX Step to send call to Voicemail box of 2004. Now caller will hear the IVR Prompt from CUC which will be in Arabic or English based on setting in CUC Server.

We want that the caller listens to Arabic or English from CUC Server based on what Menu he has chosen in CCX IVR Menu. 

Hope i am clear now 

[Mohammed al Baqari]

When you forward from UCCX overwrite the forwarding number based on the selected language variable, for example use 2104 for arabic and 2204 for english. 

Then in CUC have two forwarding rules which match forwarding number. 2104 goes to arabic call handler and 2204 goes to english call handler