Sending Messages in UC Web Inbox

[toddfagel]

Hello all,

I'm trying to send an uploaded or recorded message to all users via Web Inbox for a similar reason such as this thread:

https://supportforums.cisco.com/thread/2202388

I'm able to search and select users to send to in the new message window, upload or record the message but when I actually hit the send button a message pops up in Web Inbox saying there are no recipients listed for this message and a blank IE tab opens up pointing to https://unity/inbox/voicefiles/filename.wav.

Am I missing configuration somewhere to get this working?  There are recipients I've selected in the To field (look like username@cuc-pub). I've looked at doing this through the Broadcast Message Administrator as well but the fact it doesn't light up the MWI makes it an undesirable solution.

I've uploaded a screenshot.  Running UC 8.5.

Thanks,

Todd

[Rob Huffman]

Hi Todd,

Just looking at the screenshot, it doesn't look you tried

the Distribution list method (maybe allusers) that we were

discussing in that thread....or did you?

There are also a number of 8.5 bugs related to the web inbox like;

CSCtx17088 - Sending voice mail falied through Web Inbox

Description

Symptom:
Users are not able to send and upload Voice mails through web inbox
Conditions: Send a voice mail through Web Inbox via uploading a voice file. NA
Workaround: NA

Details

First Found in:                          (3)

9.0(0.99),8.6(2)ES22,8.5(1)ES81

Status:

Fixed

Last Modified:

Jul 19,2012

Fixed in:                          (9)

9.0(0.96000.310),9.0(0.96000.26),9.0(0.104)

8.6(2.21900.5),8.6(2.21900.3),8.6(2.21018.1)

More

Product:

Cisco Unity Connection

Platform:

Dependent

Severity:

2 - severe

which superceded this other related 8.x bug;

CSCtx73904 : WEB INBOX:Sending a Message failed via recording or uploading from inbox

Symptom:
Web Inbox gives error while sending a voice mail 'Attempt to send message failed' and doesnt send a voice mail
Conditions:
Tried it using upload as well as Recording button as well, but doesnt work.
Workaround:
Voice mail can be send via TUI

I might try opening a TAC case on this one (which you can do directly

from this CSC page )

Cheers!

Rob

"Hours are like diamonds, don't let them waste
Time waits for no one, no favors has he" 

- Stones

[toddfagel]

Hi Rob, thanks for the reply.

I had previously tried with a Private List I created in my personal Messaging Assistant with the same result.  I just tried creating a new Distribution list on my Unity server but again same result, worth a try though.

It is starting to look like I'm hitting a bug since the recipient field is being populated after I type the first few letters of a user or group and click on the suggestion provided but it still tells me no recipients are present.  Good thing I just happen to be moving to 8.6.2 next Thursday.

Points to you my friend for digging up dusty case files and the ditribution list suggestion.

Thanks,

Todd

P.S. Go Habs!

[Rob Huffman]

Hey Todd,

You are most welcome my friend

At least "les habitants" are rolling this year unlike

my beloved Lames ...hahahaha! We bite!

Good luck with the "Refresh" upgrade next week.

Cheers!

Rob

"Hours are like diamonds, don't let them waste
Time waits for no one, no favors has he" 

- Stones