02-10-2011 08:56 AM - edited 03-16-2019 03:23 AM
Call Manager 4.x
IPCCX 6
Can you seperate holiday schedules for groups of users? If so, how?
Solved! Go to Solution.
02-14-2011 10:14 AM
There are several ways to accomplish this, and what makes the most sense will depend upon how you are utilizing the system. Does this separate department have their own mailbox/call handler in Unity Connection? If so, just assign a new schedule with holidays attached to that mailbox/call handler and it will observe your holiday greeting (make sure to record one).
Or, if this department utilizes UCCX to route all its calls you could program into the scipt a holiday check (search for holiday.xml) that could be pre-populated with all the holidays and the appropriate greeting/action if the check returns true.
On the other hand, if you don't use send calls through Unity Connections before ringing the phone it will require a little more work. The first question here would be "Do you want to apply the schedule to all phones in the department or maybe just a departmental hunt group?"
Depending on the answer, you'd have to create a new partition that will hold a copy of either all DN's in the department, or at a minimum the Departmental hunt pilot DN. This partition will have a time schedule assigned to it that would include the holidays in question. You would be using the time periods/time schedule to tell the partition when to activate, and since it would be easier to tell the partition when to close the phones, you would be programming for the closed holidays rather than when its open (a longer list).
Next, create DN's (maybe on a CTI route point) that forward to backup phones or a closed greeting, etc. This new partition would then have to be put in many of your calling search spaces, in front of the partition that holds the real DNs so the tiebreaker would go to the TOD (time of day) sensitive partition instead of the regular partition(s).
lots of options...
02-11-2011 12:24 PM
Hi Jason,
Could provide a little more detail.
Thanks,
Jay
02-11-2011 01:26 PM
If the question is related to Unity systems, Unity Connection allows multiple holiday schedules, Unity does not.
If its just a CUCM/UCCX question then you're not really limited there, its set by the script in question.
02-14-2011 08:28 AM
Cisco Unity Connection version: 7.0.2.10000-38
I have a department that closes on all federal holidays. The rest of the users are setup for a 24/7/365 schedule. I need to setup a holiday schedule for those users who get the holidays off.
02-14-2011 10:14 AM
There are several ways to accomplish this, and what makes the most sense will depend upon how you are utilizing the system. Does this separate department have their own mailbox/call handler in Unity Connection? If so, just assign a new schedule with holidays attached to that mailbox/call handler and it will observe your holiday greeting (make sure to record one).
Or, if this department utilizes UCCX to route all its calls you could program into the scipt a holiday check (search for holiday.xml) that could be pre-populated with all the holidays and the appropriate greeting/action if the check returns true.
On the other hand, if you don't use send calls through Unity Connections before ringing the phone it will require a little more work. The first question here would be "Do you want to apply the schedule to all phones in the department or maybe just a departmental hunt group?"
Depending on the answer, you'd have to create a new partition that will hold a copy of either all DN's in the department, or at a minimum the Departmental hunt pilot DN. This partition will have a time schedule assigned to it that would include the holidays in question. You would be using the time periods/time schedule to tell the partition when to activate, and since it would be easier to tell the partition when to close the phones, you would be programming for the closed holidays rather than when its open (a longer list).
Next, create DN's (maybe on a CTI route point) that forward to backup phones or a closed greeting, etc. This new partition would then have to be put in many of your calling search spaces, in front of the partition that holds the real DNs so the tiebreaker would go to the TOD (time of day) sensitive partition instead of the regular partition(s).
lots of options...
02-14-2011 11:04 AM
I was told it
is in the IPCCX setup. How would I go about doing this?
02-14-2011 12:42 PM
Nevermind. I found the XML files and modified. Thanks for your help.
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