03-06-2015 05:54 PM - edited 03-17-2019 02:14 AM
Hello all,
I have been researching this issue for a while now to no avail. I have a 2821 with a NME-16ES-1G-P module. Up to last week it was working just fine and than after a router reload it stopped working or so it looks like. I am able to get prompted for a user and password when i type "service-module gig 1/0 session" but neither tacacs or local credentials work. Card has been reseated several times, router has been reloaded several times. When trying to get to rommon mode by typing "service-module gig1/0 password-reset" it looks like it is going thru but than nothing happens. Below are some of the show commands from the router.
Please let me know if there is anything I might be missing. This card or the router is not under warranties
R3_2821#service-module gig1/0 status
Service Module is Cisco GigabitEthernet1/0
Service Module supports session via TTY line 66
Service Module is failed
Service Module reset on error is disabled
Service Module heartbeat-reset is enabled
Service Module status is not available
R3_2821#
R3_2821#sho diag 1
Slot 1:
NME-16ES-1G-P: EtherSwitch SM 16 10/100T PoE + 1 GE Port adapter, 1 port
Port adapter is analyzed
Port adapter insertion time 01:18:34 ago
EEPROM contents at hardware discovery:
Hardware Revision : 1.0
Top Assy. Part Number : 800-25009-01
Board Revision : B0
Deviation Number : 0-0
Fab Version : 03
PCB Serial Number : FOC10163MWD
RMA Test History : 00
RMA Number : 0-0-0-0
RMA History : 00
Product (FRU) Number : NME-16ES-1G-P
Version Identifier : V01
Base MAC Address : 0017.e004.4e80
MAC Address block size : 128
EEPROM format version 4
EEPROM contents (hex):
0x00: 04 FF 40 04 A2 41 01 00 C0 46 03 20 00 61 B1 01
0x10: 42 42 30 80 00 00 00 00 02 03 C1 8B 46 4F 43 31
0x20: 30 31 36 33 4D 57 44 03 00 81 00 00 00 00 04 00
0x30: CB 8E 4E 4D 45 2D 31 36 45 53 2D 31 47 2D 50 20
0x40: 89 56 30 31 20 D9 02 40 C1 CF 06 00 17 E0 04 4E
0x50: 80 43 00 80 FF FF FF FF FF FF FF FF FF FF FF FF
0x60: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
R3_2821#
R3_2821#service-module gig1/0 shutdown
Shutdown will not work since module is either in bootloader or IOS has not received
heartbeat from module yet. Please check the module status using
"service-module GigabitEthernet1/0 status" CLI
R3_2821#
R3_2821#
R3_2821#service-module gig1/0 password-reset
Do you want to proceed with password reset process?[confirm]
Starting password reset process...
Wait for 50 secs for password reset process to complete
R3_2821#
Password reset process is complete...
R3_2821#
Regards
Ermal G
03-06-2015 06:50 PM
Hello Ermal G,
What IOS is on the 2821?
Do you see any errors or any information that could be related to the NME-16ES-1G-P module at startup?
03-06-2015 07:12 PM
Looking at the console during the startup I do not see any errors at all.
flash:c2800nm-adventerprisek9_ivs-mz.151-4.M9.bin
Regards
Ermal
03-06-2015 08:49 PM
Take look at this link. It looks very similar to what you are experiencing.
http://www.netcontractor.pl/blog/?p=181
Same output:
ROUTER#service-module gigabitEthernet 1/0 status
Service Module is Cisco GigabitEthernet1/0
Service Module supports session via TTY line 66
Service Module is failed
Service Module reset on error is disabled
Service Module status is not available
03-07-2015 06:11 AM
Cehill, thank you for the link. Unfortunately I have no access at all to the service-module command line. SSH-telnet does not work and also when I try to get to it from the router it does not let me get in it.
03-06-2015 07:00 PM
Hi ermalgjylameti,
try the following
line con 66
transport input all
service-module g1/0 session
Hope this helps.
03-06-2015 07:08 PM
Is this what you were thinking?
000031: *Mar 6 22:06:37.888 EST: %HA_EM-2-LOG: Configuration-Begin: Admin has entered device configuration
R3_2821(config)#line con 66
^
% Invalid input detected at '^' marker.
R3_2821(config)#line con
R3_2821(config)#line console ?
<0-0> First Line number
Thank you
Ermal
03-06-2015 07:32 PM
Hi,
mistyping ... its 'vty' not 'con'
line vty 66
transport input all
service-module g1/0 session
Regards.
03-06-2015 08:16 PM
I was able to make the change to the VTY line but still unable to do anything with the service-module.
Ermal
03-06-2015 09:14 PM
Ok.
in other words, if you enter the following commands:
service-module g1/0 session clear
service-module g1/0 session
You have 'credential problem' not 'Connection refused by remote host'?
Regards.
03-07-2015 06:09 AM
This is not an issue with authentication. As I said before it looks like the module is in a failed state. None of the devices connected to the module ports are reachable. I was able to authenticate with no issue until the last reload. (not power outage but reload).
03-07-2015 02:31 PM
Check the interface (Gi 1/0) and look at Layer 1 status. Is it up or is it down?
Check CDP. Do you see the module there?
I am suspecting the switch module had a crash and, maybe, the IOS is corrupt.
03-07-2015 02:39 PM
Gig1/0 is in a UP UP state. I have tried to do shut no shut with no change. I do not see anything coming off gig1/0 on CDP neighbors.
I do see the module when doing a "show diag 1"
I also do think that the IOS somehow got corrupted during boot up. When I try to get into rommon mode by typing "service-module gig1/0 password-reset" from the router id does say that it take 50sec for the proccess to go thru and than it acknowledges that it was completed but than when I try to get back in to the module thru the router it still prompts me for a username and password.
03-07-2015 02:58 PM
Gig1/0 is in a UP UP state. I have tried to do shut no shut with no change. I do not see anything coming off gig1/0 on CDP neighbors.
Ok, this confirms that the module is in ROMmon.
You may have to go through the process of recovering the module via ROMmon. If things don't go well, you may also have to consider reloading the module several times until you are able to do so. This is the only thing I can recommend short to getting the module RMA-ed.
03-07-2015 03:08 PM
I have reloaded the module and the router several times these past few days but I still cant get to the switch. Unfortunately this is for my home router. Bought off ebay back in december so no coverage on it. Below is how I am trying to get to rommon mode while consoled in the router. Pls let me know if there is any step that I am missing.
R3_2821#service-module gig1/0 password-reset
Do you want to proceed with password reset process?[confirm]
Starting password reset process...
Wait for 50 secs for password reset process to complete
R3_2821#
Password reset process is complete...
R3_2821#service-module gig1/0 ses
R3_2821#service-module gig1/0 session
Trying 192.168.80.1, 2066 ... Open
uthorized access only!
User Access Verification
Username:
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