Shared Line phones do not receive external calls simultaneously

[APC-Shaban]

Hi,

I have 3 Phones 8865 on one shard line, the phones do not receive external calls simultaneously (when the external caller dial the land line then dial the shared extension) , one of them ringing only (Randomly).

Can you help in this ?

[Nithin Eluvathingal]

Can you make sure that the phone use extension in same partition.

8000 in partition A and 8000 in partition B are different number.

[APC-Shaban]

Thanks for your quick reply, I am using CME, please find the below configuration:

voice register dn 1
number 400
call-forward b2bua noan 404 timeout 10
name XXXX
shared-line max-calls 16
label XXXX

voice register pool 1
busy-trigger-per-button 2
id mac 3X41.XXXX.982B
type 8865
number 1 dn 1
cor incoming cssintl default
dtmf-relay rtp-nte
codec g711ulaw

!
voice register pool 2
busy-trigger-per-button 2
id mac 3X41.XXXX.B7AE
type 8865
number 1 dn 1
cor incoming cssintl default
dtmf-relay rtp-nte
codec g711ulaw

!
voice register pool 3
busy-trigger-per-button 2
id mac 3C41.XXXX.8643
type 8865
number 1 dn 1
cor incoming cssintl default
dtmf-relay rtp-nte
codec g711ulaw

[Nithin Eluvathingal]

Check your  configurations for the below. 

When the no supplementary-service sip handle-replaces command is configured, SIP shared-line is not supported on CME.

[APC-Shaban]

No it is not configured.

[Nithin Eluvathingal]

The phones do not receive external calls simultaneously (when the external caller dial the land line then dial the shared extension), does it work with internal calls ?

Can you share the CME configurations.

[APC-Shaban]

Yes it is working for internal calls,,,

Please find below the configuration:

version 16.8
service timestamps debug datetime msec
service timestamps log datetime msec
platform qfp utilization monitor load 80
no platform punt-keepalive disable-kernel-core
!

!
boot-start-marker
boot-end-marker
!
!

!
address-family ipv4
exit-address-family
!
address-family ipv6
exit-address-family
!
!
no aaa new-model
!
no ip domain lookup
!
!
!
subscriber templating
!
!
multilink bundle-name authenticated
!
!
!
!
!
!
!
voice service voip
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
redirect ip2ip
fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
sip
registrar server expires max 500 min 60
!
voice class codec 10
codec preference 1 g711ulaw
!
!
!
voice class custom-cptone AR-custom
dualtone disconnect
frequency 399
cadence 500 500
!
!
!
voice register global
mode cme
source-address 10.10.11.10 port 5060
timeouts interdigit 2
max-dn 200
max-pool 100
load 7821 sip78xx.12-8-1-0001-455
load 8841 sip88xx.12-8-1-0001-455
load 8865 sip8845_65.12-8-1-0001-455
timezone 31
call-forward system redirecting-expanded
tftp-path flash:
create profile sync 1100410054503047
auto-register
!
!
voice register dn 1
number 400
call-forward b2bua noan 404 timeout 10
name XXX
shared-line max-calls 16
label XXX

!
voice register pool 1
busy-trigger-per-button 2
id mac 3C41.0E34.982B
type 8865
number 1 dn 1
cor incoming cssosamah default
dtmf-relay rtp-nte
codec g711ulaw
!
voice register pool 2
busy-trigger-per-button 2
id mac 3C41.0E34.B7AE
type 8865
number 1 dn 1
cor incoming cssosamah default
dtmf-relay rtp-nte
codec g711ulaw

!
voice register pool 3
busy-trigger-per-button 2
id mac 3C41.0E34.8643
type 8865
number 1 dn 1
cor incoming cssosamah default
dtmf-relay rtp-nte
codec g711ulaw

application
service autoatt flash:its-CISCO.2.0.3.0.tcl
paramspace english language en
param operator 404
paramspace english index 1
paramspace english location flash:
paramspace english prefix en
param en 0
!
!
!
!
!
!
voice-card 0/2
no watchdog
!
voice-card 0/3
no watchdog
!
voice-card 0/4
no watchdog
!
voice-card 1/0
no watchdog
!


!
spanning-tree extend system-id
!
!
!

redundancy
mode none
!
!
!
interface GigabitEthernet0/0/0
no ip address
shutdown
negotiation auto
!
interface GigabitEthernet0/0/1
ip address 10.10.11.10 255.255.255.0
negotiation auto
!
interface GigabitEthernet0/0/2
no ip address
shutdown
negotiation auto
!
interface ucse0/1/0
no ip address
shutdown
no negotiation auto
switchport mode trunk
!
interface ucse0/1/1
no ip address
shutdown
no negotiation auto
switchport mode trunk
!
interface Service-Engine0/2/0
!
interface Service-Engine0/3/0
!
interface Service-Engine0/4/0
!
interface Service-Engine1/0/0
!
interface GigabitEthernet0
vrf forwarding Mgmt-intf
no ip address
shutdown
negotiation auto
!
ip default-gateway 10.10.11.1
ip forward-protocol nd
ip http server
ip http authentication local
ip http secure-server
ip tftp source-interface GigabitEthernet0/0/1
ip route 0.0.0.0 0.0.0.0 10.10.11.1
!
!
!
!
tftp-server flash:/bootflash/isr4300-universalk9.16.08.01.SPA.bin
tftp-server flash:isr4300-universalk9.16.08.01.SPA.bin
tftp-server flash:Desktops/800x480x24/List.xml
tftp-server flash:Desktops/800x480x24/spftmb1.png
tftp-server flash:Desktops/800x480x24/spfwp1.png
tftp-server flash:boot1288xx.BE-01-007.sbn
tftp-server flash:fbi88xx.BE-01-012.sbn
tftp-server flash:kern288xx.12-8-1-0001-455.sbn
tftp-server flash:kern388xx.12-8-1-0001-455.sbn
tftp-server flash:kern88xx.12-8-1-0001-455.sbn
tftp-server flash:m0patch288xx.BE-01-001.sbn
tftp-server flash:preloader88xx.BE-01-002.sbn
tftp-server flash:rootfs288xx.12-8-1-0001-455.sbn
tftp-server flash:rootfs388xx.12-8-1-0001-455.sbn
tftp-server flash:rootfs88xx.12-8-1-0001-455.sbn
tftp-server flash:sb2288xx.BE-01-013.sbn
tftp-server flash:sb2388xx.BE-01-027.sbn
tftp-server flash:sb288xx.BE-01-026.sbn
tftp-server flash:sip88xx.12-8-1-0001-455.loads
tftp-server flash:ssb288xx.BE-01-007.sbn
tftp-server flash:vc488xx.12-8-1-0001-455.sbn
tftp-server flash:cmterm-78xx.12-8-1-0001-455/kern2.78xx.12-8-1-0001-455.sbn alias kern2.78xx.12-8-1-0001-455.sbn
tftp-server flash:cmterm-78xx.12-8-1-0001-455/kern78xx.12-8-1-0001-455.sbn alias kern78xx.12-8-1-0001-455.sbn
tftp-server flash:cmterm-78xx.12-8-1-0001-455/rootfs2.78xx.12-8-1-0001-455.sbn alias rootfs2.78xx.12-8-1-0001-455.sbn
tftp-server flash:cmterm-78xx.12-8-1-0001-455/rootfs78xx.12-8-1-0001-455.sbn alias rootfs78xx.12-8-1-0001-455.sbn
tftp-server flash:cmterm-78xx.12-8-1-0001-455/sboot2.78xx.12-8-1-0001-455.sbn alias sboot2.78xx.12-8-1-0001-455.sbn
tftp-server flash:cmterm-78xx.12-8-1-0001-455/sboot78xx.12-8-1-0001-455.sbn alias sboot78xx.12-8-1-0001-455.sbn
tftp-server flash:cmterm-78xx.12-8-1-0001-455/sip78xx.12-8-1-0001-455.loads alias sip78xx.12-8-1-0001-455.loads
tftp-server flash:cmterm-8845_65.12-8-1-0001-455/fbi8845_65.BEV-01-006.sbn.sbn alias fbi8845_65.BEV-01-006.sbn
tftp-server flash:cmterm-8845_65.12-8-1-0001-455/kern8845_65.12-8-1-0001-455.sbn alias kern8845_65.12-8-1-0001-455.sbn
tftp-server flash:cmterm-8845_65.12-8-1-0001-455/rootfs8845_65.12-8-1-0001-455.sbn alias rootfs8845_65.12-8-1-0001-455.sbn
tftp-server flash:cmterm-8845_65.12-8-1-0001-455/sb28845_65.BEV-01-015.sbn alias sb28845_65.BEV-01-015.sbn.sbn
tftp-server flash:cmterm-8845_65.12-8-1-0001-455/sip8845_65.12-8-1-0001-455.loads alias sip8845_65.12-8-1-0001-455.loads
tftp-server flash:cmterm-8845_65.12-8-1-0001-455/vc48845_65.12-8-1-0001-455.sbn alias vc48845_65.12-8-1-0001-455.sbn
!
!
control-plane
!
!
voice-port 0/2/0
supervisory disconnect dualtone mid-call
supervisory custom-cptone AR-custom
timeouts wait-release 1
timing hookflash-out 50
timing guard-out 1000
connection plar opx 400
caller-id enable
!
voice-port 0/2/1
supervisory disconnect dualtone mid-call
supervisory custom-cptone AR-custom
timeouts wait-release 1
timing hookflash-out 50
timing guard-out 1000
shutdown
caller-id enable
!
voice-port 0/2/2
supervisory disconnect dualtone mid-call
supervisory custom-cptone AR-custom
timeouts wait-release 1
timing hookflash-out 50
timing guard-out 1000
shutdown
caller-id enable
!
voice-port 0/2/3
supervisory disconnect dualtone mid-call
supervisory custom-cptone AR-custom
timeouts wait-release 1
timing hookflash-out 50
timing guard-out 1000
shutdown
caller-id enable
!
voice-port 0/3/0
supervisory disconnect dualtone mid-call
supervisory custom-cptone AR-custom
timeouts wait-release 1
timing hookflash-out 50
timing guard-out 1000
caller-id enable
!
voice-port 0/3/1
supervisory disconnect dualtone mid-call
supervisory custom-cptone AR-custom
timeouts wait-release 1
timing hookflash-out 50
timing guard-out 1000
caller-id enable
!
voice-port 0/3/2
supervisory disconnect dualtone mid-call
supervisory custom-cptone AR-custom
timeouts wait-release 1
timing hookflash-out 50
timing guard-out 1000
caller-id enable
!
voice-port 0/3/3
supervisory disconnect dualtone mid-call
supervisory custom-cptone AR-custom
timeouts wait-release 1
timing hookflash-out 50
timing guard-out 1000
caller-id enable
!
voice-port 1/0/0
supervisory disconnect dualtone mid-call
supervisory custom-cptone AR-custom
timeouts wait-release 1
timing hookflash-out 50
timing guard-out 1000
caller-id enable
!
voice-port 1/0/1
supervisory disconnect dualtone mid-call
supervisory custom-cptone AR-custom
timeouts wait-release 1
timing hookflash-out 50
timing guard-out 1000
caller-id enable
!
voice-port 1/0/2
supervisory disconnect dualtone mid-call
supervisory custom-cptone AR-custom
timeouts wait-release 1
timing hookflash-out 50
timing guard-out 1000
caller-id enable
!
voice-port 1/0/3
supervisory disconnect dualtone mid-call
supervisory custom-cptone AR-custom
timeouts wait-release 1
timing hookflash-out 50
timing guard-out 1000
caller-id enable
!
mgcp behavior rsip-range tgcp-only
mgcp behavior comedia-role none
mgcp behavior comedia-check-media-src disable
mgcp behavior comedia-sdp-force disable
!
mgcp profile default
!
!
!
!
telephony-service
video
max-ephones 110
max-dn 400
ip source-address 10.10.11.10 port 2000
timeouts interdigit 2
timeouts ringing 25
system message APC-SPF
url directories http://10.10.11.10/localdirectory
url services http://10.10.11.10/voiceview/common/login.do
url authentication http://10.10.11.10/voiceview/authentication/authenticate.do
time-zone 31
date-format dd-mm-yy
max-conferences 8 gain -6
call-park system application
moh enable-g711 "en_bacd_music_on_hold.au"
web admin system name Cisco password Cisco
dn-webedit
time-webedit
transfer-system full-consult
transfer-pattern 1..
transfer-pattern 2..
secondary-dialtone 9
create cnf-files version-stamp Jan 01 2002 00:00:00
!
!
dial-peer cor custom
name ptinternal
name ptlocal
name ptmobile
name ptintl
name ptosamah
!
!
dial-peer cor list cssosamah
member ptosamah
!
dial-peer cor list cssinternal
!
dial-peer cor list csslocal
member ptlocal
!
dial-peer cor list cssmobile
member ptinternal
member ptlocal
member ptmobile
!
dial-peer cor list cssintl
member ptinternal
member ptlocal
member ptmobile
member ptintl
!
!
dial-peer voice 1 pots
corlist outgoing cssosamah
preference 1
destination-pattern 9T
port 0/2/0
!
dial-peer voice 10 pots
corlist outgoing csslocal
service autoatt
destination-pattern 9011.......
port 0/2/1
forward-digits 10
!
dial-peer voice 11 pots
corlist outgoing csslocal
service autoatt
destination-pattern 9011.......
port 0/2/2
forward-digits 10
!
dial-peer voice 12 pots
corlist outgoing csslocal
service autoatt
destination-pattern 9011.......
port 0/2/3
forward-digits 10
!
dial-peer voice 13 pots
corlist outgoing csslocal
service autoatt
destination-pattern 9011.......
port 0/3/0
forward-digits 10
!
dial-peer voice 14 pots
corlist outgoing csslocal
service autoatt
destination-pattern 9011.......
port 0/3/1
forward-digits 10
!
dial-peer voice 15 pots
corlist outgoing csslocal
service autoatt
destination-pattern 9011.......
port 0/3/2
forward-digits 10
!
dial-peer voice 16 pots
corlist outgoing csslocal
service autoatt
destination-pattern 9011.......
port 0/3/3
forward-digits 10
!
dial-peer voice 17 pots
corlist outgoing csslocal
service autoatt
destination-pattern 9011.......
port 1/0/0
forward-digits 10
!
dial-peer voice 18 pots
corlist outgoing csslocal
service autoatt
destination-pattern 9011.......
port 1/0/1
forward-digits 10
!
dial-peer voice 19 pots
corlist outgoing csslocal
service autoatt
destination-pattern 9011.......
port 1/0/2
forward-digits 10
!
dial-peer voice 20 pots
corlist outgoing csslocal
service autoatt
destination-pattern 9011.......
port 1/0/3
forward-digits 10
!
dial-peer voice 21 pots
corlist outgoing csslocal
description TollFree
service autoatt
destination-pattern 9800.......
port 0/2/1
forward-digits 10
!
dial-peer voice 22 pots
corlist outgoing csslocal
description TollFree
service autoatt
destination-pattern 9800.......
port 0/2/2
forward-digits 10
!
dial-peer voice 23 pots
corlist outgoing csslocal
description TollFree
service autoatt
destination-pattern 9800.......
port 0/2/3
forward-digits 10
!
dial-peer voice 24 pots
corlist outgoing csslocal
description TollFree
service autoatt
destination-pattern 9800.......
port 0/3/0
forward-digits 10
!
dial-peer voice 25 pots
corlist outgoing csslocal
description TollFree
service autoatt
destination-pattern 9800.......
port 0/3/1
forward-digits 10
!
dial-peer voice 26 pots
corlist outgoing csslocal
description TollFree
service autoatt
destination-pattern 9800.......
port 0/3/2
forward-digits 10
!
dial-peer voice 27 pots
corlist outgoing csslocal
description TollFree
service autoatt
destination-pattern 9800.......
port 0/3/3
forward-digits 10
!
dial-peer voice 28 pots
corlist outgoing csslocal
description TollFree
service autoatt
destination-pattern 9800.......
port 1/0/0
forward-digits 10
!
dial-peer voice 29 pots
corlist outgoing csslocal
description TollFree
service autoatt
destination-pattern 9800.......
port 1/0/1
forward-digits 10
!
dial-peer voice 30 pots
corlist outgoing csslocal
description TollFree
service autoatt
destination-pattern 9800.......
port 1/0/2
forward-digits 10
!
dial-peer voice 31 pots
corlist outgoing csslocal
description TollFree
service autoatt
destination-pattern 9800.......
port 1/0/3
forward-digits 10
!
dial-peer voice 32 pots
corlist outgoing csslocal
description TollFree
service autoatt
destination-pattern 992.......
port 0/2/1
forward-digits 9
!
dial-peer voice 33 pots
corlist outgoing csslocal
description TollFree
service autoatt
destination-pattern 992.......
port 0/2/2
forward-digits 9
!
dial-peer voice 34 pots
corlist outgoing csslocal
description TollFree
service autoatt
destination-pattern 992.......
port 0/2/3
forward-digits 9
!
dial-peer voice 35 pots
corlist outgoing csslocal
description TollFree
service autoatt
destination-pattern 992.......
port 0/3/0
forward-digits 9
!
dial-peer voice 36 pots
corlist outgoing csslocal
description TollFree
service autoatt
destination-pattern 992.......
port 0/3/1
forward-digits 9
!
dial-peer voice 37 pots
corlist outgoing csslocal
description TollFree
service autoatt
destination-pattern 992.......
port 0/3/2
forward-digits 9
!
dial-peer voice 38 pots
corlist outgoing csslocal
description TollFree
service autoatt
destination-pattern 992.......
port 0/3/3
forward-digits 9
!
dial-peer voice 39 pots
corlist outgoing csslocal
description TollFree
service autoatt
destination-pattern 992.......
port 1/0/0
forward-digits 9
!
dial-peer voice 40 pots
corlist outgoing csslocal
description TollFree
service autoatt
destination-pattern 992.......
port 1/0/1
forward-digits 9
!
dial-peer voice 41 pots
corlist outgoing csslocal
description TollFree
service autoatt
destination-pattern 992.......
port 1/0/2
forward-digits 9
!
dial-peer voice 42 pots
corlist outgoing csslocal
description TollFree
service autoatt
destination-pattern 992.......
port 1/0/3
forward-digits 9
!
dial-peer voice 43 pots
corlist outgoing csslocal
description TollFree
service autoatt
destination-pattern 99..
port 0/2/1
forward-digits 3
!
dial-peer voice 44 pots
corlist outgoing csslocal
description TollFree
service autoatt
destination-pattern 99..
port 0/2/2
forward-digits 3
!
dial-peer voice 45 pots
corlist outgoing csslocal
description TollFree
service autoatt
destination-pattern 99..
port 0/2/3
forward-digits 3
!
dial-peer voice 46 pots
corlist outgoing csslocal
description TollFree
service autoatt
destination-pattern 99..
port 0/3/0
forward-digits 3
!
dial-peer voice 47 pots
corlist outgoing csslocal
description TollFree
service autoatt
destination-pattern 99..
port 0/3/1
forward-digits 3
!
dial-peer voice 48 pots
corlist outgoing csslocal
description TollFree
service autoatt
destination-pattern 99..
port 0/3/2
forward-digits 3
!
dial-peer voice 49 pots
corlist outgoing csslocal
description TollFree
service autoatt
destination-pattern 99..
port 0/3/3
forward-digits 3
!
dial-peer voice 50 pots
corlist outgoing csslocal
description TollFree
service autoatt
destination-pattern 99..
port 1/0/0
forward-digits 3
!
dial-peer voice 51 pots
corlist outgoing csslocal
description TollFree
service autoatt
destination-pattern 99..
port 1/0/1
forward-digits 3
!
dial-peer voice 52 pots
corlist outgoing csslocal
description TollFree
service autoatt
destination-pattern 99..
port 1/0/2
forward-digits 3
!
dial-peer voice 53 pots
corlist outgoing csslocal
description TollFree
service autoatt
destination-pattern 99..
port 1/0/3
forward-digits 3
!
dial-peer voice 54 pots
corlist outgoing cssmobile
service autoatt
destination-pattern 905........
port 0/2/1
forward-digits 10
!
dial-peer voice 55 pots
corlist outgoing cssmobile
service autoatt
destination-pattern 905........
port 0/2/2
forward-digits 10
!
dial-peer voice 56 pots
corlist outgoing cssmobile
service autoatt
destination-pattern 905........
port 0/2/3
forward-digits 10
!
dial-peer voice 57 pots
corlist outgoing cssmobile
service autoatt
destination-pattern 905........
port 0/3/0
forward-digits 10
!
dial-peer voice 58 pots
corlist outgoing cssmobile
service autoatt
destination-pattern 905........
port 0/3/1
forward-digits 10
!
dial-peer voice 59 pots
corlist outgoing cssmobile
service autoatt
destination-pattern 905........
port 0/3/2
forward-digits 10
!
dial-peer voice 60 pots
corlist outgoing cssmobile
service autoatt
destination-pattern 905........
port 0/3/3
forward-digits 10
!
dial-peer voice 61 pots
corlist outgoing cssmobile
service autoatt
destination-pattern 905........
port 1/0/0
forward-digits 10
!
dial-peer voice 62 pots
corlist outgoing cssmobile
service autoatt
destination-pattern 905........
port 1/0/1
forward-digits 10
!
dial-peer voice 63 pots
corlist outgoing cssmobile
service autoatt
destination-pattern 905........
port 1/0/2
forward-digits 10
!
dial-peer voice 64 pots
corlist outgoing cssmobile
service autoatt
destination-pattern 905........
port 1/0/3
forward-digits 10
!
dial-peer voice 65 pots
corlist outgoing cssintl
service autoatt
destination-pattern 9T
port 0/2/1
!
dial-peer voice 66 pots
corlist outgoing cssintl
service autoatt
destination-pattern 9T
port 0/2/2
!
dial-peer voice 67 pots
corlist outgoing cssintl
service autoatt
destination-pattern 9T
port 0/2/3
!
dial-peer voice 68 pots
corlist outgoing cssintl
service autoatt
destination-pattern 9T
port 0/3/0
!
dial-peer voice 69 pots
corlist outgoing cssintl
service autoatt
destination-pattern 9T
port 0/3/1
!
dial-peer voice 70 pots
corlist outgoing cssintl
service autoatt
destination-pattern 9T
port 0/3/2
!
dial-peer voice 71 pots
corlist outgoing cssintl
service autoatt
destination-pattern 9T
port 0/3/3
!
dial-peer voice 72 pots
corlist outgoing cssintl
service autoatt
destination-pattern 9T
port 1/0/0
!
dial-peer voice 73 pots
corlist outgoing cssintl
service autoatt
destination-pattern 9T
port 1/0/1
!
dial-peer voice 74 pots
corlist outgoing cssintl
service autoatt
destination-pattern 9T
port 1/0/2
!
dial-peer voice 75 pots
corlist outgoing cssintl
service autoatt
destination-pattern 9T
port 1/0/3
!
!
num-exp 0 404
gateway
timer receive-rtp 1200
!
sip-ua
!
!
ephone-type 7821
device-id 7821
device-name cisco_cp-7821
device-type SIP
num-buttons 1
max-presentation 1
!
!

transport input none
stopbits 1
line aux 0
stopbits 1
line vty 0 4

!
wsma agent exec
!
wsma agent config
!
wsma agent filesys
!
wsma agent notify
!
!
end

SPFRU01#exit