11-07-2018 07:50 PM - edited 03-17-2019 01:41 PM
Hi
I have a strange situation related to shared lines ,
There is a line shared among three IP phones , number 1000
When call comes to the line , any user can answer the call and if he puts it hold some other user can pick it up by pressing the Hold button , that's fine that's the expected behavior.
But we had an instance of an incoming call at the same time a user (User01) was making an outgoing call from the same line. One user (User 02) answered the incoming call and then put the caller on hold which also put other user's (User01) outgoing call on hold as well. He got the call back when User 02 picked up the call which he put on-hold.
So is this the normal behavior or can we make Hold independence between multiple calls ?
Thanks
11-08-2018 07:31 AM
11-08-2018 06:53 PM
Can I use "Privacy Hold" features to achieve this ?
11-09-2018 06:06 AM
No, this is not normal behavior as each call on the same DN should still be independent and placing 1 call on hold should not place the other one on hold. Sounds like some kind of bug to me, I would suggest opening TAC case on it.
11-11-2018 04:27 PM - edited 11-11-2018 04:27 PM
Thanks Chris..
Opened a TAC with cisco , will update with their findings/replies.
Thanks
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