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Show where a call was transferred from

kelven.leverett
Beginner
Beginner

Is it possible to show "call transferred from", rather than just showing the external number on the destination device? For example, our receptionist will answer a call from outside and transfer the call to our HR secretary who doesn't see that the call was transferred from the receptionist. She only see the external caller's number alerting her line.

Any input is appreciated.

1 Accepted Solution

Accepted Solutions

In the bottom of DN page there are four options

-Caller Name
-Caller Number
-Redirected Number
-Dialed Number

Need to check Redirected number

View solution in original post

3 Replies 3

Andrew West
Enthusiast
Enthusiast

I dont remember them currently so Ill look it up later but what are the 4 check boxes at the very bottom on the DN screen?

In the bottom of DN page there are four options

-Caller Name
-Caller Number
-Redirected Number
-Dialed Number

Need to check Redirected number

Got it. Thank you. I've checked the Redirected Number check box on the line and I believe that has given me the result I was looking for.

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