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recently many agents are facing this error while trying to login.
error message: "Login failed due to a configuration error with your phone and JTAPI or Unified CM. Contact your administrator."
for some agents it gets fixed logging out from the ph...
When we dial outside mobile numbers then two behaviours have been observed
for few mobile numbers: when the call is getting tried there is a dead air for few seconds, after this the calling number is changed to last four digits of the dialled numb...
Only 69XX devices faced the issue. Tried troubleshooting in below link however it did not work
https://supportforums.cisco.com/discussion/12287121/6941-corporate-directory-connection-failed
Network team diverted the traffic on secondary link and i...
some of the agents are facing the issue where AHT in the report is not same as AHT in agent statistics in Agent desktop.
We are considering Average TT + Average work time in Agent statistics which should be equal to AHT in historical reports(Please...
We are getting below error message and PRI continuously flapping
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May 31 15:15:24.063 IST: %MARS_NETCLK-3-HOLDOVER: Entering Holdover for Controller E1 0/0/0May 31 15:15:24.831 IST: %CONTROLLER-5-UPDOWN: Controller E1 0/0/0, changed state to upMa...
Hello Chakshu, We are facing the same issue where one agent is not visible under CDA >> Personnel >> Agents There are lot of inactive agents on this server.Deleting them all will help?
I have not worked on freePBX so I am not aware about setting up the extensions however there might be any tab to assign extension. You simply have to assign an extension number to the phone and it might register
Are you using cisco call manager (CUCM or CME) ? To assign a directory number in CUCM Go to device >> phone >> select your phoneClick on Line 1 New window will open there you can assign directory number, alerting name, partition, css etc. Please refe...
