Silent Monitor

[nixon1234]

We have our help desk agents set up so through the administrator desktop we can record calls. We replaced the

phone of 1 user and now we can not record this one person. On the 7965 config, what are the key things that should be enabled  /disabled for this to work? I copied another users template and have compared the phones and knowing the span to pc port must be enabled and g 720 as well..anything I am missing?

Oh I also resynced jtapi and re associated user with new phone

thanks!!

[Gabriel Saavedra]

Enable Span to pc port

Disable Advertise g722 codec.

Gabriel.

[Walter Solano]

Hello Nixon,

Please check these links about Silent and Desktop base monitoring

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008075025a.shtml

http://www.cisco.com/en/US/customer/products/sw/voicesw/ps556/products_tech_note09186a00801a62a8.shtml

HTH

Please rate this post if was helpful

Walter Solano

CCVP, Cisco UCCX Specialist

Cisco IP Communications Express Specialist