07-25-2017 08:53 AM - edited 03-17-2019 10:52 AM
Can you change the remote-party-id from "no remote-party-id" to "remote-party-id" within the config on a 3825 during business hours or will this cause a bump in the phone services?
Recently, our caller id stopped coming through to our phones. After calling our phone provider we learned they are sending the caller id information through the Remote-Party-ID field while our voice gateway is set to no remote-party-id.
Thank you. :)
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07-25-2017 09:02 AM
You can make the change. This should cause no drop in service.
Brandon
07-25-2017 09:02 AM
You can make the change. This should cause no drop in service.
Brandon
07-25-2017 09:53 AM
Thank you. I made the change and it was transparent to end users. :)
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