cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
204
Views
0
Helpful
1
Replies

Single Number Reach Rekt by AT&T HD Voice

Joseph Hiatt
Level 1
Level 1

We're using SNR and have been successfully doing so for over two years.

Today I found out that my AT&T cell phone stopped working with single number reach.  

During my commute I noticed I received a couple of calls from work.  Turns out the Service Desk was trying to call me about an unrelated issue.

I tested SNR when I got home and found that the cell phone was seizing SNR calls from the CallManager.  The cell would ring 1/2 a ring and go right to cell phone voicemail. 

I call AT&T tech support and after removing voicemail from the cell completely the problem persisted.

Finally, AT&T tech support disabled HD voice and SNR is back working normally.

CUCM Version: 10.5.2

Cell Phone: Samsung Galaxy 6S

Provider: AT&T

Could be nothing; could be huge.  I thought someone should give a heads up.

1 Reply 1

Manish Gogna
Cisco Employee
Cisco Employee

Hi Joseph,

I don't see any reported issues similar to this. This may require investigation from cucm perspective if you get this issue on any other snr user as well with HD voice enabled.

HTH

Manish

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: