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Single Number Reach use with Hunt Groups

bjorn.tegelberg
Level 1
Level 1

We have SNR (Single Number Reach) setup and it is working with incoming calls going to both the IP Phone and Mobile Phone. However, as the extensions are members of a Hunting Group for the office using Broadcoast, this creates a big problem as the mobile phones goes to both IP Phones and Mobile Phones for hunt group calls.


Is there any way to exclude hunt group calls to use SNR, restricting mobility to only direct calls to the extensions?

Users are able to turn off SNR using the Self Care Portal, but as is it means mobility is turned off in order to avoid hunt group calls on the mobile.
CUCM version: 10.5.2

1 Reply 1

Brandon Buffin
VIP Alumni
VIP Alumni

No way to exclude these calls to my knowledge. One solution would be to add a secondary extension to each phone that would be used by the hunt group and leave SNR on the primary line.

 

Brandon

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