"The problem is that when they are registering in CUCM all the things is going correct way but in case of wan failure i they register on voicegateway they are registering but can't dial any where and when they pickup the phone to dial somewhere they where going into registering mode and they couldn't dial anywhere."
I understand that the Phones get registered in SRST, but it gets unregisters and you see 'Registering' when any phone goes off hook. Kindly confirm if my understanding is correct or not.
Please provide me the below output when the phone is registered in SRST And when you pick the up phone to recreate the issue:
show sip-ua status registrar
show voice register pool xx
show voice register dial-peers
show voice register statistics
Also, please enable the below debugs when you reproduce the issue. Collect the below debugs too:
debug voice register errors
debug voice register events
debug ccsip message
Also, it would be good if you can share the show run command (remove the passwords). You can attach the files here.
