01-10-2013 08:11 AM - edited 03-16-2019 03:05 PM
I just setup a UC560. I'm able to make outbound calls on my SIP trunk, but inbound is failing. On the other end I get one ring and then a disconnect. Support says it may be a providor issue, but I still find it strange that I can make outbound calls without issue. Any thoughts?
01-10-2013 08:29 AM
Can you do a debug "debug ccsip messages" on the system?
Chris
01-10-2013 08:40 AM
INVITE sip:6574232196@10.0.0.10:5060 SIP/2.0
Record-Route: <72.9.149.69:5010>72.9.149.69:5010>
Via: SIP/2.0/UDP 72.9.149.69:5010;branch=z9hG4bK459e.631dbfb5f64322fe69749c50abd6037f.0
Via: SIP/2.0/UDP 10.1.1.10;branch=z9hG4bKVe-25uhCDFfXmZj4MWgdDFfcNrQdtlfd6l1cH8QcHR2Ntbl7AUwU0kyVYd3sA3J78a5UlpDUHiTXSFQztR-aLZ-ot5JXH8J
From: "16014054781" <16014054781>;tag=as24ba9a8516014054781>
To: <>>6574232196@sip.anveo.com:5010>
Contact: <10.1.1.10>10.1.1.10>
Call-ID: 52f5e8d77daa6f732ec72f8900dc82da@72.9.149.69
CSeq: 102 INVITE
User-Agent: Anveo Server v10.3
Max-Forwards: 69
Date: Thu, 10 Jan 2013 16:34:18 GMT
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO
Supported: replaces
Content-Type: application/sdp
Content-Length: 250
v=0
o=root 2875 2875 IN IP4 72.9.149.69
s=session
c=IN IP4 72.9.149.69
t=0 0
m=audio 20180 RTP/AVP 0 3 101
a=rtpmap:0 PCMU/8000
a=rtpmap:3 GSM/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16
a=ptime:20
a=sendrecv
a=nortpproxy:yes
011221: Jan 10 16:33:28.559: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 500 Internal Server Error
Via: SIP/2.0/UDP 72.9.149.69:5010;branch=z9hG4bK459e.631dbfb5f64322fe69749c50abd6037f.0,SIP/2.0/UDP 10.1.1.10;branch=z9hG4bKVe-25uhCDFfXmZj4MWgdDFfcNrQdtlfd6l1cH8QcHR2Ntbl7AUwU0kyVYd3sA3J78a5UlpDUHiTXSFQztR-aLZ-ot5JXH8J
From: "16014054781" <16014054781>;tag=as24ba9a8516014054781>
To: <>>6574232196@sip.anveo.com:5010>;tag=42CBDC4-20D4
Date: Thu, 10 Jan 2013 16:33:28 GMT
Call-ID: 52f5e8d77daa6f732ec72f8900dc82da@72.9.149.69
CSeq: 102 INVITE
Allow-Events: telephone-event
Reason: Q.850;cause=63
Server: Cisco-SIPGateway/IOS-12.x
Content-Length: 0
011222: Jan 10 16:33:28.587: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
ACK sip:6574232196@10.0.0.10:5060 SIP/2.0
Via: SIP/2.0/UDP 72.9.149.69:5010;branch=z9hG4bK459e.631dbfb5f64322fe69749c50abd6037f.0
From: "16014054781" <16014054781>;tag=as24ba9a8516014054781>
To: <>>6574232196@sip.anveo.com:5010>;tag=42CBDC4-20D4
Call-ID: 52f5e8d77daa6f732ec72f8900dc82da@72.9.149.69
CSeq: 102 ACK
Max-Forwards: 69
Content-Length: 0
01-10-2013 08:47 AM
Take a look at this thread:
https://supportforums.cisco.com/thread/2126887
Also, can you post full configuration of your system?
Chris
01-10-2013 10:37 AM
Hello,
Have a quick read of
http://www.voip.co.uk/ciscoccatoolsecurity/
This details how CCA protects your UC560 and you'll see why the 500 is being sent.
Adam
08-31-2019 03:36 PM
01-11-2013 12:37 PM
Thanks for your help. Turned out to be the ACLs and credentials I was using for the carrier were incorrect.
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