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SIP trunk inbound calls.

chevymannie
Beginner
Beginner

I just setup a UC560.  I'm able to make outbound calls on my SIP trunk, but inbound is failing.  On the other end I get one ring and then a disconnect.  Support says it may be a providor issue, but I still find it strange that I can make outbound calls without issue.  Any thoughts?

6 Replies 6

Chris Deren
Hall of Fame Master Hall of Fame Master
Hall of Fame Master

Can you do a debug "debug ccsip messages" on the system?

Chris

INVITE sip:6574232196@10.0.0.10:5060 SIP/2.0

Record-Route: <72.9.149.69:5010>

Via: SIP/2.0/UDP 72.9.149.69:5010;branch=z9hG4bK459e.631dbfb5f64322fe69749c50abd6037f.0

Via: SIP/2.0/UDP 10.1.1.10;branch=z9hG4bKVe-25uhCDFfXmZj4MWgdDFfcNrQdtlfd6l1cH8QcHR2Ntbl7AUwU0kyVYd3sA3J78a5UlpDUHiTXSFQztR-aLZ-ot5JXH8J

From: "16014054781" <16014054781>;tag=as24ba9a85

To: <>6574232196@sip.anveo.com:5010>

Contact: <10.1.1.10>

Call-ID: 52f5e8d77daa6f732ec72f8900dc82da@72.9.149.69

CSeq: 102 INVITE

User-Agent: Anveo Server v10.3

Max-Forwards: 69

Date: Thu, 10 Jan 2013 16:34:18 GMT

Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO

Supported: replaces

Content-Type: application/sdp

Content-Length: 250

v=0

o=root 2875 2875 IN IP4 72.9.149.69

s=session

c=IN IP4 72.9.149.69

t=0 0

m=audio 20180 RTP/AVP 0 3 101

a=rtpmap:0 PCMU/8000

a=rtpmap:3 GSM/8000

a=rtpmap:101 telephone-event/8000

a=fmtp:101 0-16

a=ptime:20

a=sendrecv

a=nortpproxy:yes

011221: Jan 10 16:33:28.559: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Sent:

SIP/2.0 500 Internal Server Error

Via: SIP/2.0/UDP 72.9.149.69:5010;branch=z9hG4bK459e.631dbfb5f64322fe69749c50abd6037f.0,SIP/2.0/UDP 10.1.1.10;branch=z9hG4bKVe-25uhCDFfXmZj4MWgdDFfcNrQdtlfd6l1cH8QcHR2Ntbl7AUwU0kyVYd3sA3J78a5UlpDUHiTXSFQztR-aLZ-ot5JXH8J

From: "16014054781" <16014054781>;tag=as24ba9a85

To: <>6574232196@sip.anveo.com:5010>;tag=42CBDC4-20D4

Date: Thu, 10 Jan 2013 16:33:28 GMT

Call-ID: 52f5e8d77daa6f732ec72f8900dc82da@72.9.149.69

CSeq: 102 INVITE

Allow-Events: telephone-event

Reason: Q.850;cause=63

Server: Cisco-SIPGateway/IOS-12.x

Content-Length: 0

011222: Jan 10 16:33:28.587: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Received:

ACK sip:6574232196@10.0.0.10:5060 SIP/2.0

Via: SIP/2.0/UDP 72.9.149.69:5010;branch=z9hG4bK459e.631dbfb5f64322fe69749c50abd6037f.0

From: "16014054781" <16014054781>;tag=as24ba9a85

To: <>6574232196@sip.anveo.com:5010>;tag=42CBDC4-20D4

Call-ID: 52f5e8d77daa6f732ec72f8900dc82da@72.9.149.69

CSeq: 102 ACK

Max-Forwards: 69

Content-Length: 0

Take a look at this thread:

https://supportforums.cisco.com/thread/2126887

Also, can you post full configuration of your system?

Chris

ADAM CRISP
Enthusiast
Enthusiast

Hello,

Have a quick read of

http://www.voip.co.uk/ciscoccatoolsecurity/

This details how CCA protects your UC560 and you'll see why the 500 is being sent.

Adam

Hi Adam has this link been taken down

chevymannie
Beginner
Beginner

Thanks for your help.  Turned out to be the ACLs and credentials I was using for the carrier were incorrect.

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