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sip trunk registration failure with ITSP

barry florence
Level 1
Level 1

Hi 

router Version 15.0(1r)M16, RELEASE SOFTWARE (fc1)

CUBE-Version : 10.0.2
SW-Version : 15.4.3.M1, Platform CISCO2901/K9

 

cucm  10.5.1.10000-7

 

    We have our sip trunks registered with ITSP using the sip-ua authentication method, whenever the registration fails once in every few months,  the trunk don't automatically re-register.  I had enabled the debugs and was monitoring on syslog for sometime for the issue to happen again,   There was sip trunk failure on Sep 15 18:08:03 based on the logs attached,   The users didn't notice until next morning and they contacted us.   when we checked the ' sip-ua register status' it was still 'no'.  Once i remove and reenter the sip-ua credentials and authenticaion(arount Sep 16 09:35) as attached in the attached document, the sip-ua trunk registered successfully.  Is there anyway we can register this sip trunk automatically, rather than waiting for us to reauthenticate manually as we did?

 

Thanks for assistance on this issue.

 

Regards,

Barry

1 Reply 1

Hi,

Can you just cross check with your Service Provider for the credentials you have been provided?

Also add this command:

voice service voip

sip

registrar server