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SIP Trunk with tcl ivr unable to collect digits

Humza Khan
Level 1
Level 1

Hi,

SIP trunk calls are hitting on ivr but unable to collect digits but on PRI tcl digit collect is working.

So for sip trunk we tried to use different commands in Incoming dial peer.

dial-peer voice 5001 voip
 translation-profile incoming CALL_IN
 session protocol sipv2
 incoming called-number 518700357
 dtmf-relay sip-notify rtp-nte
 voice-class codec 1  
 no vad

Following commands tried but not working.

dtmf-relay rtp-nte

dtmf-relay rtp-nte h245-signal h245-alphanumeric

dtmf-relay sip-notify rtp-nte

dtmf-relay sip-notify h245-signal

dtmf-relay rtp-nte h245-signal

dtmf-relay rtp-nte digit-drop h245-alphanumeric

dtmf-relay cisco-rtp h245-signal

dtmf-relay h245-signal sip-notify

In SIP CALL tcl ivr digit collect logs.

Dec 18 14:36:07.505: //5919//Digi:/tcl_LegDigitCollectObjCmd: collectdigits leg_incoming param1
Dec 18 14:36:07.505: //5919//Digi:/C_DigitCollect_Start: Leg=5919, Dialplan=True, Diaplanterm=True, DigitReport=False, DigitConsume=False IgnoreInitialKey=False, IgnoreDTMFacceptINFO=False, Abortkey=*, Terminationkey=#, Numpatterns=0, Maxdigits=0, Mindigits=0, Interruptprompt=True, InterTimeout=-1000, Initialtimeout=5000, Mask=0 Hotword=0
Dec 18 14:36:07.505: //-1//Digi:/AFW_DigitCollect_New:  
Dec 18 14:36:07.505: //-1//Digi:HN28C46F44:/AFW_DigitCollect_New: DialPlan=TRUE AbortKey=* TermKey=# NumPatts=0
              Enable=FALSE Consume=FALSE InterruptPrompt=TRUE minDigits=0 maxDigits=0 DialPlanTerm=TRUE hotword=0
Dec 18 14:36:07.505: //5919/823BB3079AA6/Digi:/DigitCollectStart_UpdateStats:  
Dec 18 14:36:07.505: //5919//Digi:/DigitCollect_MLPPTuning:  
Dec 18 14:36:07.505: //5919//Digi:/DigitCollect_MLPPTuning: Precednece Digit Collect not enabled
Dec 18 14:36:07.513: //5919//Digi:/AFW_M_DigitCollect_Action:  
Dec 18 14:36:07.513: //5919//Digi:/act_DCRunning_RDone: id=5919 Enable succeeded.enable=0 matchDialplan=1 numPatterns=0matchDialplanTerm=1
Dec 18 14:36:17.509: //5919//Digi:/AFW_M_DigitCollect_Action:  
Dec 18 14:36:21.745: //5919//Digi:/AFW_M_DigitCollect_Action:  
Dec 18 14:36:21.745: //5919//Digi:/act_DCRunning_Digit: : pLeg 5919 Digit T Tone Mode -1
Dec 18 14:36:21.745: //5919//Digi:/AFW_M_DigitCollect_Action:  
Dec 18 14:36:21.745: //5919//Digi:/act_DCRunning_RDone: id=5919 Reporting disabled.
Dec 18 14:36:21.745: //-1//Digi:/DigitCollect_Complete: DC_TIMEOUT. Digits=
Dec 18 14:36:21.745: //5919//Digi:/AFW_M_DigitCollect_EventPreProcess:  
Dec 18 14:36:21.745: //5919//Digi:/DigitCollectEnd_UpdateStats:

Need to know is this itsp site issue or mine.

But on same tcl ivr with E1 PRI working fine, here are the normal ivr digit collect call logs.

Dec 18 13:09:07.822: //5756//Digi:/tcl_LegDigitCollectObjCmd: collectdigits leg_incoming param1
Dec 18 13:09:07.822: //5756//Digi:/C_DigitCollect_Start: Leg=5756, Dialplan=True, Diaplanterm=True, DigitReport=False, DigitConsume=False IgnoreInitialKey=False, IgnoreDTMFacceptINFO=False, Abortkey=*, Terminationkey=#, Numpatterns=0, Maxdigits=0, Mindigits=0, Interruptprompt=True, InterTimeout=-1000, Initialtimeout=5000, Mask=0 Hotword=0
Dec 18 13:09:07.822: //-1//Digi:/AFW_DigitCollect_New:
Dec 18 13:09:07.822: //-1//Digi:HN2874C978:/AFW_DigitCollect_New: DialPlan=TRUE AbortKey=* TermKey=# NumPatts=0
Enable=FALSE Consume=FALSE InterruptPrompt=TRUE minDigits=0 maxDigits=0 DialPlanTerm=TRUE hotword=0
Dec 18 13:09:07.822: //5756/F13ACB14B204/Digi:/DigitCollectStart_UpdateStats:
Dec 18 13:09:07.822: //5756//Digi:/DigitCollect_MLPPTuning:
Dec 18 13:09:07.822: //5756//Digi:/DigitCollect_MLPPTuning: Precednece Digit Collect not enabled
Dec 18 13:09:07.830: //5756//Digi:/AFW_M_DigitCollect_Action:
Dec 18 13:09:07.830: //5756//Digi:/act_DCRunning_RDone: id=5756 Enable succeeded.enable=0 matchDialplan=1 numPatterns=0matchDialplanTerm=1
Dec 18 13:09:09.318: //5756//Digi:/AFW_M_DigitCollect_Action:
Dec 18 13:09:09.318: //5756//Digi:/act_DCRunning_Digit: : pLeg 5756 Digit 0 Tone Mode 0
Dec 18 13:09:09.318: //5756//Digi:/DigitCollect_TreatDigit:
Dec 18 13:09:09.318: //5756//Digi:/DigitCollect_DialPlanMatch: pattern offset=0, digits=0
Dec 18 13:09:09.318: //5756//Digi:/DigitCollect_DialPlanMatch: src carrier id:, tgt carrier id:
Dec 18 13:09:09.318: //5756//Digi:/DigitCollect_DialPlanMatch: Match single infotype
Dec 18 13:09:12.798: //5756//Digi:/AFW_M_DigitCollect_Action:
Dec 18 13:09:12.798: //5756//Digi:/act_DCRunning_Digit: : pLeg 5756 Digit 5 Tone Mode 0
Dec 18 13:09:12.798: //5756//Digi:/DigitCollect_TreatDigit:
Dec 18 13:09:12.798: //5756//Digi:/DigitCollect_DialPlanMatch: pattern offset=0, digits=05
Dec 18 13:09:12.798: //5756//Digi:/DigitCollect_DialPlanMatch: src carrier id:, tgt carrier id:
Dec 18 13:09:12.798: //5756//Digi:/DigitCollect_DialPlanMatch: Match single infotype
Dec 18 13:09:13.334: //5756//Digi:/AFW_M_DigitCollect_Action:
Dec 18 13:09:13.334: //5756//Digi:/act_DCRunning_Digit: : pLeg 5756 Digit 6 Tone Mode 0
Dec 18 13:09:13.334: //5756//Digi:/DigitCollect_TreatDigit:
Dec 18 13:09:13.334: //5756//Digi:/DigitCollect_DialPlanMatch: pattern offset=0, digits=056
Dec 18 13:09:13.334: //5756//Digi:/DigitCollect_DialPlanMatch: src carrier id:, tgt carrier id:
Dec 18 13:09:13.334: //5756//Digi:/DigitCollect_DialPlanMatch: Match single infotype
Dec 18 13:09:13.894: //5756//Digi:/AFW_M_DigitCollect_Action:
Dec 18 13:09:13.894: //5756//Digi:/act_DCRunning_Digit: : pLeg 5756 Digit 3 Tone Mode 0
Dec 18 13:09:13.894: //5756//Digi:/DigitCollect_TreatDigit:
Dec 18 13:09:13.894: //5756//Digi:/DigitCollect_DialPlanMatch: pattern offset=0, digits=0563
Dec 18 13:09:13.894: //5756//Digi:/DigitCollect_DialPlanMatch: src carrier id:, tgt carrier id:
Dec 18 13:09:13.894: //5756//Digi:/DigitCollect_DialPlanMatch: Match single infotype
Dec 18 13:09:14.502: //5756//Digi:/AFW_M_DigitCollect_Action:
Dec 18 13:09:14.502: //5756//Digi:/act_DCRunning_Digit: : pLeg 5756 Digit 4 Tone Mode 0
Dec 18 13:09:14.502: //5756//Digi:/DigitCollect_TreatDigit:
Dec 18 13:09:14.502: //5756//Digi:/DigitCollect_DialPlanMatch: pattern offset=0, digits=05634
Dec 18 13:09:14.502: //5756//Digi:/DigitCollect_DialPlanMatch: src carrier id:, tgt carrier id:
Dec 18 13:09:14.502: //5756//Digi:/DigitCollect_DialPlanMatch: Match single infotype
Dec 18 13:09:15.306: //5756//Digi:/AFW_M_DigitCollect_Action:
Dec 18 13:09:15.306: //5756//Digi:/act_DCRunning_Disconnected:
Dec 18 13:09:15.306: //-1//Digi:/DigitCollect_Complete: DC_DISCONNECTED. Digits=05634
Dec 18 13:09:15.306: //5756//Digi:/AFW_M_DigitCollect_EventPreProcess:
Dec 18 13:09:15.306: //5756//Digi:/DigitCollectEnd_UpdateStats:

Kindly review and suggest ASAP.

Regards,

HK

3 Replies 3

Ayodeji Okanlawon
VIP Alumni
VIP Alumni

Please share with us your debug ccsip message. include calling and called number

Please rate all useful posts

Hi.

Instead of applying a translation pattern to transform called number , add service <application name>  to incoming diaper and define 518700357 as aa-pilot in your application configuration.

Please make those changes and let us know

HTH

Regards

Carlo

Please rate all helpful posts "The more you help the more you learn"

Hi,

Thanks to all of you for replying. After a detailed R&D and capturing logs, diagnosed by TAC that issue is on service providers end.

Regards,

HK

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