SIP trunks in route group

[j.huizinga]

Hi,

We have a configuration where we have two SIP trunks in a route group, and these trunks connect to an IVR

When the first IVR is down, automatically the second trunk is used (CM send invites no reply)

Question:

When all channels on the first IVR are used we receive a busy signal and the second IVR is not used.

Is this correct? Can we change something so that when we receive a busy on the first SIP trunk, the second is used?

Thanks

Jan

[ronpatel · Accepted solution]

HI

Make service parameter  Stop Routing on User Busy Flag: Required Field  as False.

Regards

Ronak Patel

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[j.huizinga]

Hello Ronak,

Thank you for your answer, works perfectly!

Bye,

Jan