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Frequent Contributor

SIP trunks in route group

Hi,

We have a configuration where we have two SIP trunks in a route group, and these trunks connect to an IVR

When the first IVR is down, automatically the second trunk is used (CM send invites no reply)

Question:

When all channels on the first IVR are used we receive a busy signal and the second IVR is not used.

Is this correct? Can we change something so that when we receive a busy on the first SIP trunk, the second is used?

Thanks

Jan

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1 ACCEPTED SOLUTION

Accepted Solutions
Collaborator

SIP trunks in route group

HI

Make service parameter  Stop Routing on User Busy Flag: Required Field  as False.

Regards

Ronak Patel

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Regards Ronak Patel Rate all helpful post by clicking stars below the answer.

View solution in original post

2 REPLIES 2
Collaborator

SIP trunks in route group

HI

Make service parameter  Stop Routing on User Busy Flag: Required Field  as False.

Regards

Ronak Patel

rate helpful posts.

Regards Ronak Patel Rate all helpful post by clicking stars below the answer.

View solution in original post

Frequent Contributor

Re: SIP trunks in route group

Hello Ronak,

Thank you for your answer, works perfectly!

Bye,

Jan

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