Smart Software Licensing Being added and removed by system

[mjwald3200]

In one of our Virtual Accounts a Cube v14 license is continually being added and removed by System

1 new "CUBE v14 Voice Gateway Session" perpetual license was added to the Virtual Account "XXXXX"   System

1 new "CUBE v14 Voice Gateway Session" perpetual license was removed from the Virtual Account "XXXXX"   System

1 new "CUBE v14 Voice Gateway Session" perpetual license was added to the Virtual Account "XXXXX"   System

1 new "CUBE v14 Voice Gateway Session" perpetual license was removed from the Virtual Account "XXXXX"   System

1 new "CUBE v14 Voice Gateway Session" perpetual license was added to the Virtual Account "XXXXX"   System

1 new "CUBE v14 Voice Gateway Session" perpetual license was removed from the Virtual Account "XXXXX"   System

every 12 hours it is added and removed.  every day..

Any ideas?

[Mohammed al Baqari]

I have cube v14 license and not getting same error message. Try sending an
email to licensing@cisco.com.

***** please remember to rate useful posts

[Nithin Eluvathingal]

Licensing@cisco.com email has been discontinued. You need to open a case with software licensing  from below link.

https://mycase.cloudapps.cisco.com/attendeeCaseCreate

[mjwald3200]

thanks, I will open a new TAC case.  Was hoping it was an easy answer

Thanks Much