03-14-2017 02:27 AM - edited 03-17-2019 09:48 AM
SNMP Response failing alarm were trigger
>>No SNMP data is being reported from A-subpub01.abc.com Check that the snmp community has not been changed, either on the device or moniting tool
If the SNMP credentials are correct, check that a firewall is not blocking SNMP access to this device from the monitoring tool
Verified the SNMP configure at GW CLI
Do I have to run the utils snmp test ?
Any other troubleshooting need to be done
03-14-2017 02:31 AM
Utils snmp test
output
TestAlarmInformational sent [Returncode=0]
TestAlarmEmergency sent [Returncode=0]
TestAlarmAlert sent [returncode=0]
TestAlarmCritical sent [Returncode=0]
TestAlarmDebug sent [Returncode=0]
TestAlarmNotice sent [Returncode=0]
TestAlarmWarning sent [Returncode=0]
TestAlarmError sent [Returncode=0]
TestAlarmWindows sent [Returncode=0]
03-14-2017 02:35 AM
- Check if the SNMP service is active on the particular node or not
- Collect the PCAP from the effected node and filter it out by snmp, see the packets flow if it is correct or not [Check the IP etc].
- Validate the community string on CUCM and monitoring tool.
Regards
Abhay
03-14-2017 03:59 AM
Thanks Abhay !
Can you guide the steps for checking above details.
As I logged into sub servicibility -Tools-Contact center feature service ->selected the node but didn't got and snmp details.
Another tab for SNMP which conails version ,mib but not sure so I left it
03-14-2017 04:14 AM
In the Control Center - Network Services window, verify that the system started the SNMP services.
Restart the SNMP Master Agent service in the Control Center - Network Features window.
Use the below link to collect PCAPs from CLI
https://supportforums.cisco.com/document/44376/packet-capture-cucm-appliance-model
HTH
Regards
Abhay
03-14-2017 04:39 AM
ok,will there be any issue if I Restart the SNMP Master Agent service from serviceability ?
and can I run
"utils network capture eth0 file CUCMpackets count 100000 size all host ip 10.1.1.1 "
As 10.1.1.1 is my subscriber
After collecting the PCAPs logs file what are the details I have searched (error code ,reason code.. etc )
03-14-2017 04:45 AM
It is quite expected that the restart of the SNMP service will impact in polling till the time it comes back up.
Post the PCAP's here in the discussion.
Regards
Abhay
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