SNR- call decline

[sandhyamathyarasa]

Have a doubt regarding SNR Setup.

While getting a call if you have answered the Cisco call, the call stops ringing in Teams.

How the ring will stop in call answering while is not stopping in declining the call?

Should we decline both the devices or is any option were only one device is declined and the other gets declined automatically.

[Jonathan Schulenberg]

Not sure I understand your question. Mobile Connect will cease ringing all line appearances, including Remote Destinations, when one of them is answered. If it was the RD it must fall within the answer timers or the user must confirm with a DTMF digit in user control mode to count. Otherwise the RD answer event is ignored and other appearances continue ringing until the CFNA timer expires.