SNR to Voicemail

[JustForVoice]

Hello,

Can I use Single Number Reach to achieve the following scenario:

The incoming call will hit a Hunt Number --> Group of Extensions --> in case no answer the call will be forwarded to Mobile Number (I will use here SNR to keep the signalling within the CUCM) --> No answer to Voicemail and leave a message.

Regards,

[Jaime Valencia]

If you configure CFB/CFNA to a mobile, then you're not using SNR, and the call would be out of CUCM's control 

[JustForVoice]

I will not use CFNA or CFB at all.

I will configure the mobile as remote destination in SNR configuration. But I do not know if remote destination(s) do not answer, in this case, the call will go back to CFNA (voice mail) under the DN configuration?

Regards,

[Jaime Valencia]

All the call forward behaviors configured for a DN are ignored when the calls are extended via a line group.

[JustForVoice]

Thank you for this useful information. I have two questions:

1- Can I add the remote destination under the line group. Therefore, the call flow will be:

Pilot Number >> Line Group>>

1- Remote Destinations 1 (Employee 01 Extension and Mobile Number 01) "activate the mobile after working hours"

2- Remote Destinations 2 (Employee 02 Extension and Mobile Number 02) "activate the mobile after working hours"

:

:

n- Voicemail

[Jaime Valencia]

No, you can only add CUCM lines to a line group, and those can have SNR, but SNR targets cannot be added to a line group.

What you do to reach to VM, is configure CFNA/CFB on the hunt pilot.

[JustForVoice]

Thank you again for your support. So, the call flow will be as below:

Pilot Number >> Line Group>>

1-Line 1

2-Line 2

:

:

N-Line N

====

Once the call reaches Line1, the phone that has the DN associated with line 1 will ring in addition to the remote destinations that are associated with.

If line1 and their remote destination does not answer, the call will reach line 2 and their remote destination and so on till line N.

If No Answer from all lines and their remote destinations (from 1 to N), then the call will be forwarded to Voicemail according to CFNA/CFB under the hunt pilot.

Am I right?

[Jaime Valencia]

Yes

[JustForVoice]

I really appreciate your support. Thank you again.

I have just one question regarding voicemail. let's assume the call is forwarded to the voicemail according to the setting of CFNA/CFB under the hunt pilot and the caller records his/her voicemail. Is it possible to share the voicemail (using unified messaging deployment) with all users inside the line group.

If yes, what is the kind of the mailbox that I will create in CUC in order to be shared mailbox for number of users?

Regards,