Softkey Call pickup not displaying on Cisco 78XX

[akram.root]

Hello all ,

I need your help please .

I have a problem on Cisco Ip phones 78XX can't display the softkey call pickup ,i applied the Softkey Template but not applied in these phones .

Best regards

[Ratheesh Kumar]

Hi there

There is an enhancement request in Cisco with 78XX, if the "Disable Speakerphone" checkbox is checked in the Phone Configuration page, this removed the Softkey options phone.

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCup64734

Also check this great solution from Maron Mahoney

https://community.cisco.com/t5/ip-telephony-and-phones/7841-issues-softkey-template/td-p/3357423

Hope this Helps

Cheers
Rath!

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