Hello, We are currently using a Be6000 system and when we schedule a call forwarding on our phones (model 7945) to external numbers, it works perfectly when the original call comes from an internal position, but when it is an external call then this ...
Dear All,Good Day,In our Setup we have a small Contact Center with 5 Agents, we would like to configure in case if all 5 agents not answer, call should go to a supervisor, in case if supervisor not respond call should go to manager for Escalation.ple...
Dear All, We are facing one way Audio issue on CUCM setup. 1-From one Branch to another branch extension to ext call one way audio. 2-Calling on UCCX Helpdesk number have same issue of one Way audio. Note: its happening only from 2 branches, others a...
Bought a brand new ATA 191 Multiplatform on Amazon and entered all the same information that I had in my PAP2T: server, credentials, etc.PAP2T worked and continues to work.ATA 191 gets a 403 error. All credentials were copy and paste, so no typing er...
Hi,I have a question which is how to block an incoming call on CUCM or a gateway level. Any help will be appreciated
Hi,My phone system (CCM and CUC )has been up for long time without any issue.Only today 3 users told me that while they were on a call , all of a sudden the phone start registering and the call is dropped and then phone is back up in service.Is there...
Hi, I have Cisco ISR4331 with Version (Version 03.16.04b.S )((X86_64_LINUX_IOSD-UNIVERSALK9-M), Version 15.5(3)S4b) . I am trying to register sip phones on this and have succeeded. I used bind address command so that sip phones do get registered. but...
I configured a CP-8945 phone last month and when I plugged it back on the network, it states "Phone not registered." It was working fine and now it won't connect to the network. Any ideas? Thank you.
Hello,Hello, We have a bunch of new 8841s that do not show the correct caller ID. All of our trunks are running ISDN/Q.931We have one trunk that tags the caller id's as, Calling Party Number i = 0x2183 We have another trunk from a separate provider t...
User Rank field from End user is not available from getUser/updateUser AXL request I couldn't find the user rank tag from xsd file. How can I set or capture the field using getUser/updateUser request?
Hello,We have 2 sites in each a CUCM and a recording system (third party application)When testing the recording system with the remote CUCM, it just doesn't work : CUCM1 with Recorder2, or CUCM2 with recorder1. CUCM1 works fine with recorder1 and CUC...
Hi,We have recently changed a phone (CP 8821) and worked for few weeks. Then suddenly stooped because it could not turn on without connecting to the charger. we have also changed the battery but problem looks same. Active load was sip8821.11-0-3SR6-1...
I have a cisco 7841 MPP 3PCC phone,there is one BLF key set up. Currently, if you press that BLF DURING a call, it places the active call on hold and just sets up a new call with the BLF extension.However, instead of placing the active call on hold, ...
Two problems, probably related (the phone does not want to download any firmware or configuration files):Issue 1:I have two Cisco 7841 phones with Multiplatform/3PCC firmware that are currently on firmware version sip78xx.11-1-1MPP-897.loads and I ne...
Hello Everyone, We just migrated our UC cluster from SCCP to SIP and since the migration the secondary server shows 100 as total ports but 0 Port In Service. Please see the attached screenshot. Is this a bug? UC Version 10.5.2.13901-2 Thanks, MK ...
Hey, I'm a newbie and I'm looking for advice on how to setup a basic CRM for our small Help Desk team. Where should I start? When a client calls one of our cisco phones, I want basic information and notes to come up on the phone about the client. We ...
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