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Solution for Voice mail and Call record

kingofshadows86
Level 1
Level 1

Hi,

I have a customer he has a CUCM 7.0 and he asking now for voice mail with Auto attendant and Call recording, Is there a solution we can combine all this feature in one application or he has to buy separate application.

Regards

5 Replies 5

Marwan ALshawi
VIP Alumni
VIP Alumni

Unity connection can dose the job

But what sort of call recording is it like recording all inbound and out abound call of the phnes ? In case u might need 3rd party app like nice recording

Good luck

If helpful rate

Sent from Cisco Technical Support iPhone App

actually they want to record inbound calls and not all calls just certain calls.

thank you

how many sessions at the same time ? how many Voice box you need ?  , unity express is better for AA and can do live recording

Regards

let's say around 10 to 20 sessions, and the mail box around 100 to 150.

for the unity express is there a documentation explain how you do live recording.

Here is first part of the answer , infomrmation about the maximum sessions and MailBox with each module

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel8_6/rel_notes/rel_notes86.html

the second part about how do do a live recording is here

http://dreamforccie.wordpress.com/2010/04/05/live-record-at-cisco-unity-express-cue/

PS: depending on the coutry ,you are supposed to worn callers that they might be recorded

Regards

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