Support Ip phone 8845 with cucm 10.5.1

[Pakirathan Paramanathan]

I have new 8845 video phone connected to BE6000 ver 10.5.1

have uploaded required firmware.

I can see the file in tftp server , but does not show under firmware tab on CUCM

rebooted the server, Phones gets IP info , TFTP info properly but does not load

any Idea to integrate 8845 to this version?

[Jaime Valencia]

Does it show under device -> phone??? If not

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/matrix/CMDP_BK_CCBDA741_00_cucm-device-package-compatibility-matrix/CMDP_BK_CCBDA741_00_cucm-device-package-compatibility-matrix_chapter_00.html#CMDP_RF_C8E075E1_00

[Chris Deren]

You need to be on CUCM 10.5.2 for compatibility, see 8845 data sheet:

http://www.cisco.com/c/en/us/products/collateral/collaboration-endpoints/unified-ip-phone-8800-series/datasheet-c78-734730.html

Cisco Unified Communications Manager

●  8.5.1 (non-secured mode only) ●  8.6.2 ●  9.1.2 ●  10.5.2  ●  11.0 and later

[Pakirathan Paramanathan]

Thanks guys, let me try

[Chris Deren]

Pakirathan,

Let us know if you are good to go by marking this thread as closed.

[Pakirathan Paramanathan]

Because there is a bug
https://tools.cisco.com/bugsearch/bug/CSCuu49879

I was required to perform an upgrade to CallManager release 10.5(2)  (to upgrade to the latest release available, which is 10.5.2.12901-1). On all nodes
after
I have to upload cmterm-devicepack10.5.2.13029-1.cop.sgn.
Then have to reboot pub and IM&prec. Then 8845 and 8865 options became available.

But could not register until  restarted tftp and cucm services on pub one more time
Thanks guys

[Chris Deren]

Exactly, as I pointed out 10.5.2 is the minimum version required on the 10.5 train to support these models.

[Pakirathan Paramanathan]

Thanks, let me try