06-24-2008 03:03 AM - edited 03-15-2019 11:28 AM
Hi everybody,
I don't have a lot of experiences in TCL Script Programming. Now, i want to write a TCL IVR Script which has following functions :
When calls incoming, play welcome to abc company. Please press 1 to Sale Department; Please press 2 to Support Department. When Press 1, Calls will be redirected to 5626001 DN ; When Press 2, Calls will be redirected to 5626002 DN ;
I don't want to use translation-rule ((1-->5626001);(2-->5626002)) in Voice GW . Can I translate those in TCL IVR Srcipt?
Please show me how to do that .
Thank you very much.
06-24-2008 03:45 AM
Hi,
for this you use B-ACD/AA script. See:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/bacd/configuration/guide/40bacd.html
Hope this helps, please rate post if it does!
06-24-2008 07:25 AM
Hi P.bevilacqua
Thank you so much for your helps. I will try it.
But , I think B-ACD/AA script is very powerful and quite complex.
Can you show me how to create a more simple script ?I only need to translate press 1,2.. into some directory numbers in Script.
Thank you.
06-24-2008 10:40 AM
Hi, it is not very easy to create good TCL/IVR scripts.
The best way to learn is studying existing ones, I wrote a few kept at:
http://pbevila.fastmail.fm/public/
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06-26-2008 05:15 PM
Thank you p.bevilacqua.
06-27-2008 03:05 AM
You're welcome.
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