The 8841 phones won't dial out when the dialed number contains space(s)

[Gary Tong]

Hi mates,

On our newly deployed Cisco 8841 phones, the phone won't dial out when the dialed number contains space(s). For example, the number in directory is +12 3 4567 8900. This is not a problem for Cisco 79XX phones when there is invalid digit in the number.

Any suggestion? Thanks in advance.

Regards,

Gary

[Manish Gogna · Accepted solution]

Hi Gary,

There is a bug, try to get the phone to the fixed version

https://tools.cisco.com/bugsearch/bug/CSCuq14595/?reffering_site=dumpcr

Call fail when "-" dash is dialed from Corporate Directory on 88X1 phone

CSCuq14595

Description

Symptom:
When CUCM is integrated with AD and while using Corporate Directory to dial out a user phone number.
If the number is configured on AD with "-" hypen/dash ex: 91-80-XXXX-XXXX calls fails. But Same work fine in other model 79XX,78XX,99XX only fails in 88X1 (Big Easy Phones) if "-" hypen/dash is removed call works.

Conditions:
HW:88X1
SW:sip88xx.10-2-1

Workaround:
Remove "-" hypen/dash on the AD Telephone number attribute and then perform a resync

HTH

Manish

[Gary Tong]

Hi Manish,

Thank you for the response.

We're at version 10.2(2) and we have the problem. And the versions mentioned in the Bug page are not available in Cisco.com.

10.2(2)ES1

10.2(2)ES3

10.3(1)MN4

We're clearing the problem by changing the phone numbers in AD.

Regards,

Gary

[Manish Gogna]

These are special versions of firmware. You can contact TAC and they can publish one of the fixed version for you. It will save you a lot of effort. You can also check the release notes for latest firmware on cisco.com and check resolved caveats section to see if this bug is fixed in it.

HTH

Manish
 

[Gary Tong]

Fantastic. Thanks a lot.