Third Party SIP Phone Alerting name

[Amod Joshi]

Hello,

We are having cisco ip phones & third party sip phones in our company. both are registered to same cucm 9.X.

Now when cisco phones calls sip Phones. we are able to see the alerting name on cisco phone.

Say, Cisco Phone "Phone-A" calls Third Party Sip phone "Phone-B". So, on cisco ip Phone display we are able to see "Phone-B".

But same when we try from SIP phones to Cisco phones, we are unable to see the Alert name on the Sip Phone. only the Number we can see on the Sip phone.

Any help will be highly appriciated.

Thanks,

[Carlo Poggiarelli]

Hi Amod.

Did you check on directory number configuration of third party SIP Phone that Alerting name and display internal fields are correctly filled out?

Let me know 

Regards

Carlo

[Amod Joshi]

hello Carlo,

Yes, everthing is configured correctly. even i have tried on XLite softphone.. Same problem.

Thanks

[Carlo Poggiarelli]

Hi Amod.

Can you please specify your CUCM version?

Can you also please upload a screenshot of directory number configuration page?

Many thanks

Regards

Carlo

[Amod Joshi]

CUCM version 9.2

[Carlo Poggiarelli]

Hi.

I think you sent me a screenshot regarding Cisco phone not sip phone .

No matter which kind of sip client you are using CUCM will take care of calling name or number to send to the called party.

Please double check line config of SIP phone

HTH

REGARDS

Carlo

[Amod Joshi]

Hi Carlo,

The above screen shot is of Sip phone Line configuraton only. 

Its a thrid party sip phone (Deskphone) not the third party sip softphone.

For testing porpose i used Xlite, but the same issue i am facing with Xlite also.

Thanks,

AMOD

[Carlo Poggiarelli]

Hi Amod.

I'm terribly sorry cause I got what you are asking only now :(

This behaviour depends on client capability.

CUCM always send RPID ( remote-party ID) to the third party SIP client/phone on ring.

If the client is capable to update the calling number into what it receives as RPID, than you'll be able to see calling name.

I've read some release notes of XLITE and other  SIP Desk phone and it seems to be not mentioned.

Sorry again

Regards

Carlo