04-25-2014 05:57 AM - edited 03-16-2019 10:35 PM
Hey Guys,
I'm trying to figure out how to transfer a call out of a voicemail box, back to a hunt list.
Basically, what we need to do is this:
Call extension and user does not answer. Voicemail greeting prompts me to either leave a message after the tone, or press 9 (or any button) to be transferred to the next available associate.
Is this possible? We are using CUCM 8.5.1 and Unity 8.6.2.
Thanks in advance.
Solved! Go to Solution.
04-25-2014 07:28 AM
You would need to configure the 'caller input' for the mailbox.
In the mailbox:
HTH,
Adam
04-25-2014 07:28 AM
You would need to configure the 'caller input' for the mailbox.
In the mailbox:
HTH,
Adam
04-25-2014 07:30 AM
We literally figured it out 2 minutes before your reply. But this is the correct answer. Thank you.
Just clarifying that this is done through Unity.
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