cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
241
Views
0
Helpful
2
Replies

Transfering call from Unity to CUCM

Ayaz Khan
Beginner
Beginner

Hello,

We are running,

Cisco Unity Connection Administration
Version 8.0.3.10000-18

Cisco Unified CM Administration
System version: 8.0.3.10000-8

when calls come into our main number we transfer it to Unity then transfer back to CUCM.  We are noticing that Unity is adding 4 - 10 extra rings to the call, and the endpoint is rings once before the reception picks it up. 

I tried to replicate the issue using test extensions and call-handler internally, same issue was observed, 4-10 extra rings before transfering to CUCM.

If anyone has encountered this issue or has any ideas please share.

Thanks,

Ayaz

2 Replies 2

Chris Deren
Hall of Fame Master Hall of Fame Master
Hall of Fame Master

What is the call handler configured like, are you mapping digit input to a particular extension or are you entering the extension and then call is transferred to it? Under caller input is there prepand digit section configured with anything?

Does the CSS applied to UCON ports or SIP trunk possibly match a translation pattern that prefixes the digits?

Chris

There was a route pattern XXXX wich was causing delay.  Once I added a translation pattern specific to the extension it worked.

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Recognize Your Peers