IP Telephony and Phones

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Hello, We are currently using a Be6000 system and when we schedule a call forwarding on our phones (model 7945) to external numbers, it works perfectly when the original call comes from an internal position, but when it is an external call then this ...

call forwarding.png
Translator by Community Manager
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  • 14 replies
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Does anyone know if it is possible for someone to "pull back" a call that they transfered? For example, if this person transfers a call by acciident, can they pull that call back to their extension?           

I am currently preparing to upgrade my Cisco Unified Communications pieces to version 9 from version 8.5/8.6.  I know that there are now quite a few dependencies but I am not sure I have found them all.  However, I would really like to be able to do ...

gkeel by Level 1
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  • 1 replies
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I am trying to setup/configure CME in a lab. It looks like everything is working (I can call between a couple 7960's and CIPC) but when the 7960 boots there is an unattractive "file not found" error on the phone. I did a 'debug tftp events' & 'debu...

snickered by Level 1
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  • 9 replies
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Resolved! Monitoring

Hai ,I am totally new to Contact Center .Just started it .Well I am a little confused with Monitoring .There are 2 kinds of Monitoring ,Supervisor Desktop based and Remote Monitor .what exactly Monitoring means ? Can I hear voice when I do monitoring...

HARISH S by Level 1
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  • 2 replies
  • 0 Helpful votes

Hi all,a customer is complaning that a missed call is shown on the phone even if the call has been anwered by someone else using pickup.Is there any way to suppress the missed call in this case? I know that this was impossible in the past, but maybe ...