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Transferred calls on Cisco phone not going to Voicemail

VikramRomana6443
Level 1
Level 1

‎06-28-2019 06:50 AM

Dear Cisco Community,

I have a Cisco 8851 Phone. When i transfer a call from this phone to other two extensions (both  Cisco 8811 Phones) then the call keeps on ringing but doesnot got to the Voicemail after a couple of rings.

 

However, if i call those two extensions directly then the call goes to the voicemail after a few rings as expected. Kindly advise accordingly as this issue needs to be corrected.

 

Regards,

Vik.

 

 

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11 Replies 11

VoIP Engineer
Level 1
Level 1

‎06-28-2019 07:00 AM

What are the voicemail settings of the second phone? Does it have "forward no answer" Voicemail checked on the line? How about the No Answer Ring Duration (seconds)?

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