trasferimento chiamata

[nettuno8_20111]

Hi, I have 8854 SIP IP phones, and I have a problem with call transfer. When an IP phone transfers a call and then I want to resume it, it doesn't resume it, how can I do it?

[Carlo Poggiarelli]

Hi

Thanks a lot for your video,

What is the value of max calls and busy trigger on both phones directory number?

Thanks

Regards

Carlo

[nettuno8_20111]

the number of call that triggers call forward busy per line button e 2

[Carlo Poggiarelli]

Can you please send a cucm trace from Realtime monitoring tool so we can dig more on your issue?

Thanks

Regards

Carlo

[nettuno8_20111]

Hi, I'm ready to connect to Webex

[nettuno8_20111]

Hi, I can't find a solution regarding call forwarding. Can anyone help me? Thank you.

[Maren Mahoney]

Can you provide a trace files from the CallManager service that includes the call as suggested by @Carlo Poggiarelli ? Without that it is difficult to diagnose a problem like you are describing.

Maren