04-12-2020 02:27 PM
Dear All ,
I am unable to register Polycom Trio 8800 with CUCM version 10.5.2.10000-5 .
Trio version is 5.9.2.7727 .(can't find compatibility matrix to check if it is ok)
There is no network issues between the CUCM and Trio .
Digest user/password are correctly configured , however I can't find any logs related to Trio trial to register .
I am using SIP on Line 2 . Line 1 is already configured for Skype .
I can see the device is showing untrusted on the CUCM.
Below is the configuration file on Trio .
<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<!-- Application SIP Elm 5.9.2.7727 06-Feb-20 16:11 -->
<!-- Created 12-04-2020 23:21 -->
<!-- Base profile Generic -->
<PHONE_CONFIG>
<!-- Note: The following parameters have been excluded from the export:
reg.1.auth.password=""
reg.2.auth.password=""
-->
<ALL
device.prov.serverName.set="1"
device.prov.ztpEnabled="0"
device.prov.ztpEnabled.set="1"
device.set="1"
httpd.cfg.secureTunnelRequired="0"
log.render.level="0"
reg.limit="3"
tcpIpApp.sntp.gmtOffset="3600"
tcpIpApp.sntp.gmtOffsetcityID="52"
mr.pair.uid.1="64167f77cbed"
reg.2.address="496"
reg.1.auth.domain="rowad.local"
reg.1.auth.userId="dyaa"
reg.2.auth.userId="GS2"
reg.1.displayName="dyas"
reg.2.displayName="496"
reg.2.label="496"
reg.2.outboundProxy.address="10.100.11.40"
reg.2.outboundProxy.port="5060"
reg.2.outboundProxy.transport="TCPpreferred"
reg.2.serverAutoDiscovery="0"
reg.2.srtp.offer="1"
reg.2.tcpFastFailover="1"
reg.2.thirdPartyName="CUCM"
reg.2.server.1.address="10.100.11.40"
reg.2.server.1.failOver.reRegisterOn="1"
reg.2.server.1.port="5060"
reg.2.server.1.retryMaxCount="20"
reg.2.server.1.retryTimeOut="500"
reg.2.server.1.transport="TCPpreferred"
/>
</PHONE_CONFIG>
04-13-2020 12:04 AM
There are lots of documents on how to do this. Please find some links below..
https://aurus5.com/blog/cisco/connecting-third-party-sip-to-cucm/
Try and follow them first and if you have found be everything correctly then we can start looking at logs. Also ensure that the cucm in the configuration file of the phone is also in the device pool that is assigned to the phone
04-13-2020 12:38 AM
I think you have to have line 1 set as an extension in CUCM. Try to swap your extensions around to see if the phone registers.
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