Trouble getting 7916 Expansion to work with 7975 Phone

[punkrulz]

Hey guys,

Friday I was working on a particular phone, and was having problems. In total, we have 3 7916's going into service, 1 to 1 user, and 2 to the operator. Both the user and the operator are going to be using Cisco 7975 IP Phones. I connected the power block to the device, and it works correctly, it lights up completely. However, the phone does not detect an expansion module being detected.

Furthermore, I have been attempting to navigate through all of the phone options i could find in CUCM, and was completely unable to find anything regarding any expansion modules. I attempted to locate help on the subject, and while the help stated I should be able to select an expansion module, I do not see the option anywhere on any page. Another tidbit of help wanted me to create a line profile using the 7960, however I feel that was outdated information and did not serve my purpose.

Can someone please help me get this resolved, so that I don't waste any more time than necessary trying to troubleshoot this?

Thanks!

[gogasca]

Hi Punk,

First of all, we need to see if your CUCM version supports the 7916 modules.

The expansion module option is available under the Phone configuration page.

CCM Admin | Device | Phone, look for the phone you want to use and look for expansion module if its not available, please verify if your CUCM version supports it in CCO.

HTH

[punkrulz]

Thanks for your reply Gogaska,

I have gone into the CUCM into Help -> About, and got the version of CUCM. The version reports that it's 6.1.2.1000-13, if I'm looking at the correct area. I also looked up the datasheet for the 7916, and for it's CUCM version it states, "Cisco Unified Communications Manager 4.2(3) SR3a, 4.3(2), 5.1(3)b, 6.1(1), and later".

[punkrulz]

Anyone else? The deployment of these 7916's is really hindering our deployment of phones. My senior guy stated that our software is the most updated version, however I'm not sure.

[Jim Augherton]

There's an update for the 7916 -

http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=282159702.

[punkrulz]

Thanks jaughert,

Here's where I stand:

1) I was unable to download the file because my account still is not associated with a support agreement. Still waiting to get that done.

2) I discovered that deleting the phone, and re-adding it as SCCP allowed me to select an expansion module. I can now view that information under the device properties as well. However, when I go onto the phone it still reports that there is no expansion connected.

3) I now need to figure out where / how to upload the firmware so that I can apply it to the device. My co-worker downloaded the .cop.sqn file... I see that there is a tftp manager on CUCM but I didn't see other .sqn files there, so not sure if I upload it there.

Suggestions!

[rsnook]

you don't tftp the file, you install from OS admin, software upgrades, install/upgrade.

need SFTP or FTP server (http://www.coreftp.com/server/download/msftpsrvr.exe) if you need one.