06-28-2013 03:22 PM - edited 03-16-2019 06:08 PM
Is anyone familiar with remotely accessing a TX9000 to launch a call for troubleshooting? Procedures, issues, limitations?
06-28-2013 03:35 PM
Joe,
Thank you for posting to the Collaboration Community. For this type of issue, I recommend you also post to the Cisco Support Community (https://supportforums.cisco.com/index.jspa) where our Cisco technical support experts provide assistance. Another option is to open a ticket with the Cisco Technical Assistance Center (www.cisco.com/go/support) to get expert debugging assistance.
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We hope to hear from you again.
Kelli Glass, Moderator for the Cisco Collaboration Community
08-22-2013 03:50 AM
Hi Joe,
The TX9000 does support a CLI to enable troubleshooting tasks such as call start/answer etc.
http://www.cisco.com/en/US/docs/telepresence/tx_sw/6_0/command_ref/tx_sw_cli_pref.html
This is not an API.
Sorry for the late response.
Graham.
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