UC520 AutoAttendant - Dialbynumber anytime PROBLEM

[michaelnf]

Hi,

On a Cisco UC 520 with 4 FXO, suddenly without making any changes, "dial by number anytime" stops working.

When you make a call, and dial an extension while hearing the AA welcome message, instead of transfering to the extension, just says " you have entered an invalid phone number" and replays the message.

We have not made any changes to the configuration.

I note that if i ENABLE "allow external transfer" it works.

Any ideas?

[paolo bevilacqua]

Update CUE software, and check again.

[michaelnf]

I already have uc520 latest sw pack 8.6.1

[paolo bevilacqua]

Check "show software version" on the CUE.

[michaelnf]

i have

Cisco Unity Express version 8.6.5

[paolo bevilacqua · Accepted solution]

Make sure you have the the extension numbers associated to a CUE user.

[michaelnf]

Extension numbers were blank!

That's the problem!

Could you imagine why was this happen?

[paolo bevilacqua]

Just do scheduled backups, and if it happens again, it takes few minutes to restore.

Thank you for the nice rating and good luck!

[michaelnf]

Any ideas why this happened?