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Replies
Brendon Bell
Beginner

UC520 Hunt group config

Hi there,

I want to configure a clients phone system so that if someone phones in on the main office number 03 3484943, if Jills phone is already on a call (extension 407) then the call will go to Melissa'a phone (extension 404).

Currently what is happening is that the phone call goes to voicemail.

I think this is the appropriate section of the config.

!

ephone-dn  20  dual-line

number 407 no-reg primary

pickup-group 1

label Christine

description Jill

name Jill

call-forward busy 8500

call-forward noan 8500 timeout 15

!

ephone-hunt 1 sequential

pilot 500

list 403, 411

final 8411

timeout 16, 20

no-reg pilot

present-call onhook-phone

!

ephone-hunt 2 peer

pilot 5501

list 403

final 8411

timeout 15

no-reg pilot

description Nicki Ext403

present-call onhook-phone

!

ephone-hunt 3 sequential

pilot 5502

list 407

final 8407

timeout 15

no-reg pilot

description Jill Ext407

present-call onhook-phone

!

ephone-hunt 4 peer

pilot 5503

list 404

final 8411

timeout 15

no-reg pilot

description Melissa Ext404

present-call onhook-phone

!

ephone-hunt 5 peer

pilot 5504

list 403, 404

final 8411

timeout 15, 15

no-reg pilot

description Operator Ext403 Ext404

present-call onhook-phone

!

ephone-hunt 6 peer

pilot 5505

list 404

final 8411

timeout 15

no-reg pilot

description Visa

present-call onhook-phone

!

ephone-hunt 10 longest-idle

pilot 5510

list 403, 404, 405, 406, 407

final 8411

timeout 15, 15, 15, 15, 15

no-reg pilot

statistics collect

present-call onhook-phone

!

Thanks in advance,

Brendon.

1 ACCEPTED SOLUTION

Accepted Solutions
Rob Huffman
Hall of Fame Community Legend

Hi Brendon,

I'll just add a note to the good info from my friend Paolo (+5 "P")

If the calls to the main number are routing to Jill via;

ephone-hunt 3 sequential

pilot 5502

list 407

final 8407

timeout 15

no-reg pilot

description Jill Ext407

present-call onhook-phone

then you might try;

ephone-hunt 3 sequential

pilot 5502

list 407,404

final 8407

timeout 15,15

no-reg pilot

description Jill Ext407

present-call onhook-phone

If the calls to the main number are not routing to Jill via the above

Hunt config, then you might try;

ephone-dn  20  dual-line

number 407 no-reg primary

pickup-group 1

label Christine

description Jill

name Jill

call-forward busy 404

call-forward noan 8500 timeout 15

Cheers!

Rob

"Spend your life waiting,
for a moment that just don't come,
Well, don't waste your time waiting" 

-Springsteen

View solution in original post

4 REPLIES 4
paolo bevilacqua
Hall of Fame Master

You will need to have an ephone-hunt with the correct list, as it seem you don't now.

Rob Huffman
Hall of Fame Community Legend

Hi Brendon,

I'll just add a note to the good info from my friend Paolo (+5 "P")

If the calls to the main number are routing to Jill via;

ephone-hunt 3 sequential

pilot 5502

list 407

final 8407

timeout 15

no-reg pilot

description Jill Ext407

present-call onhook-phone

then you might try;

ephone-hunt 3 sequential

pilot 5502

list 407,404

final 8407

timeout 15,15

no-reg pilot

description Jill Ext407

present-call onhook-phone

If the calls to the main number are not routing to Jill via the above

Hunt config, then you might try;

ephone-dn  20  dual-line

number 407 no-reg primary

pickup-group 1

label Christine

description Jill

name Jill

call-forward busy 404

call-forward noan 8500 timeout 15

Cheers!

Rob

"Spend your life waiting,
for a moment that just don't come,
Well, don't waste your time waiting" 

-Springsteen

View solution in original post

Thanks Rob for explaining what I just hinted!

Brendon Bell
Beginner

Thanks guys for your responses

Now the customer has changed the requirement slightly.

Instead of the main incoming number 03 3484943 pointing to Ext 407 they want it to point into a hunt group where phones 404, 403 and 407 will ring sequentially.

Can I change this voice translation rule to pint directly into a hunt group?

voice translation-rule 550

rule 1 /^02825526848/ /550/

rule 2 /^033484943/ /407/      => change to rule 2 /^033484943/ /5502/

rule 3 /^0508668247/ /5510/

rule 10 /^.*/ /550/

Then hunt group 5502 should read:

ephone-hunt 3 sequential

pilot 5502

list 404, 407, 403

final 8500

timeout 15, 15, 15

no-reg pilot

description 03 3484943

present-call onhook-phone

This then makes me wonder what all this other junk does and if any of it can be removed / condensed or tidied up?

(Existing config)

ephone-hunt 1 sequential

pilot 500

list 403, 411

final 8411

timeout 16, 20

no-reg pilot

present-call onhook-phone

!

!

ephone-hunt 2 peer

pilot 5501

list 403

final 8411

timeout 15

no-reg pilot

description Nicki Ext403

present-call onhook-phone

!

!

ephone-hunt 3 sequential

pilot 5502

list 407

final 8407

timeout 15

no-reg pilot

description Jill Ext407

present-call onhook-phone

!

!

ephone-hunt 4 peer

pilot 5503

list 404

final 8411

timeout 15

no-reg pilot

description Melissa Ext404

present-call onhook-phone

!

!

ephone-hunt 5 peer

pilot 5504

list 403, 404

final 8411

timeout 15, 15

no-reg pilot

description Operator Ext403 Ext404

present-call onhook-phone

!

!

ephone-hunt 6 peer

pilot 5505

list 404

final 8411

timeout 15

no-reg pilot

description Visa

present-call onhook-phone

!

!

ephone-hunt 10 longest-idle

pilot 5510

list 403, 404, 405, 406, 407

final 8411

timeout 15, 15, 15, 15, 15

no-reg pilot

statistics collect

present-call onhook-phone

!

Thanks,

Brendon.

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