10-17-2016 02:09 AM - edited 03-18-2019 12:09 PM
I have this error showing every 30 seconds:
%VOICE_IEC-3-GW: C SCRIPTS: Internal Error (Interface busy): IEC=1.1.182.11.26.0 on callID 18823 GUID=CCC6680F933211E68FDC9A357DC6259F
on checking:
UC540#sh voice iec description 1.1.182.11.26.0
IEC Version: 1
Entity: 1 (Gateway)
Category: 182 (Hardware Resources Unavailable)
Subsystem: 11 (C SCRIPTS)
Error: 26 (Interface busy)
Diagnostic Code: 0
UC540#sh voic sta iec since-res
Internal Error Code counters
----------------------------
Counters since last reset (2016-10-17T02:36:00Z):
SUBSYSTEM C SCRIPTS [subsystem code 11]
[errcode 26] Interface busy 853
Any idea's on how to resolve this issue, as this is effecting conferencing facilities?
Many thanks...
10-17-2016 02:20 AM
Hi,
Can you send the output of show version, sh sccp, sh sccp connections and show log from the UC? Also did you try reloading the router to see if the error stops?
Aseem
10-17-2016 02:29 AM
HI Aseem,
Output:
UC540#sh ver
Cisco IOS Software, UC500 Software (UC500-ADVIPSERVICESK9-M), Version 15.1(4)M6, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2013 by Cisco Systems, Inc.
Compiled Thu 14-Feb-13 10:17 by prod_rel_team
ROM: System Bootstrap, Version 12.4(24r)SB, RELEASE SOFTWARE (fc1)
UC540 uptime is 7 hours, 37 minutes
System returned to ROM by reload at 02:45:32 BST Mon Oct 17 2016
System restarted at 02:46:24 BST Mon Oct 17 2016
System image file is "flash:uc500-advipservicesk9-mz.151-4.M6"
Last reload type: Normal Reload
Last reload reason: Reload Command
This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.
A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html
If you require further assistance please contact us by sending email to
export@cisco.com.
Cisco UC540W-BRI-K9 (MPC8358) processor (revision 0x100) with 235520K/26624K bytes of memory.
Processor board ID FGL153422RY
MPC8358 CPU Rev: Part Number 0x804A, Revision ID 0x20
30 User Licenses
10 FastEthernet interfaces
2 ISDN Basic Rate interfaces
2 terminal lines
1 Virtual Private Network (VPN) Module
4 Voice FXS interfaces
1 Voice MoH interface
1 802.11 Radio
1 cisco service engine(s)
128K bytes of non-volatile configuration memory.
250880K bytes of ATA CompactFlash (Read/Write)
License Info:
UC540#
UC540#sh sccp
SCCP Admin State: UP
Gateway Local Interface: Loopback0
IPv4 Address: 10.1.10.2
Port Number: 2000
IP Precedence: 5
User Masked Codec list: None
Call Manager: 10.1.1.1, Port Number: 2000
Priority: N/A, Version: 4.0, Identifier: 1
Trustpoint: N/A
Transcoding Oper State: ACTIVE - Cause Code: NONE
Active Call Manager: 10.1.1.1, Port Number: 2000
TCP Link Status: CONNECTED, Profile Identifier: 2
Reported Max Streams: 20, Reported Max OOS Streams: 0
Supported Codec: g711ulaw, Maximum Packetization Period: 30
Supported Codec: g729ar8, Maximum Packetization Period: 60
Supported Codec: g729abr8, Maximum Packetization Period: 60
Supported Codec: rfc2833 dtmf, Maximum Packetization Period: 30
Supported Codec: rfc2833 pass-thru, Maximum Packetization Period: 30
Supported Codec: inband-dtmf to rfc2833 conversion, Maximum Packetization Period: 30
Conferencing Oper State: ACTIVE - Cause Code: NONE
Active Call Manager: 10.1.1.1, Port Number: 2000
TCP Link Status: CONNECTED, Profile Identifier: 1
Reported Max Streams: 32, Reported Max OOS Streams: 0
Supported Codec: g711ulaw, Maximum Packetization Period: 30
Supported Codec: g711alaw, Maximum Packetization Period: 30
Supported Codec: rfc2833 dtmf, Maximum Packetization Period: 30
Supported Codec: rfc2833 pass-thru, Maximum Packetization Period: 30
Supported Codec: inband-dtmf to rfc2833 conversion, Maximum Packetization Period: 30
TLS : ENABLED
UC540#sh sccp connections
Total number of active session(s) 0, and connection(s) 0
UC540#show log
Syslog logging: enabled (0 messages dropped, 3 messages rate-limited, 0 flushes, 0 overruns, xml disabled, filtering disabled)
No Active Message Discriminator.
No Inactive Message Discriminator.
Console logging: level critical, 0 messages logged, xml disabled,
filtering disabled
Monitor logging: disabled
Buffer logging: level debugging, 224 messages logged, xml disabled,
filtering disabled
Exception Logging: size (4096 bytes)
Count and timestamp logging messages: disabled
Persistent logging: disabled
No active filter modules.
Trap logging: level debugging, 2342 message lines logged
Logging to 192.168.30.40 (udp port 514, audit disabled,
link up),
2342 message lines logged,
0 message lines rate-limited,
0 message lines dropped-by-MD,
xml disabled, sequence number disabled
filtering disabled
Logging Source-Interface: VRF Name:
UC540#
System has been reloaded several times. Still same error.
10-17-2016 02:25 AM
Hi,
What exactly is the impact of this error? You mentioned it is impacting conferencing facilities, can you please explain in detail. Is it causing any call drops?
You can add the following command "no voice iec syslog" and see if this error stops printing as many times it is just cosmetic.
Manish
10-17-2016 03:12 AM
When we try and create a conference call on the conference station or any user phone, it reports "cannot complete conference".
I have disabled and re-enabled Multiparty conferencing after reloads, but to no success. Was working last week. Restored backup config from week before and the same issue.
So the IEC error was concerning.
UC540#sh dspfarm all
Dspfarm Profile Configuration
Profile ID = 2, Service = TRANSCODING, Resource ID = 1
Profile Description : CCA transcoding for SIP Trunk Generic SIP Trunk Provider
Profile Service Mode : Non Secure
Profile Admin State : UP
Profile Operation State : ACTIVE
Application : SCCP Status : ASSOCIATED
Resource Provider : FLEX_DSPRM Status : UP
Number of Resource Configured : 10
Number of Resource Available : 10
Codec Configuration: num_of_codecs:3
Codec : g711ulaw, Maximum Packetization Period : 30
Codec : g729ar8, Maximum Packetization Period : 60
Codec : g729abr8, Maximum Packetization Period : 60
Dspfarm Profile Configuration
Profile ID = 1, Service = CONFERENCING, Resource ID = 2
Profile Description : DO NOT MODIFY, active CCA conference profile - CCA2.0 codec711
Profile Service Mode : Non Secure
Profile Admin State : UP
Profile Operation State : ACTIVE
Application : SCCP Status : ASSOCIATED
Resource Provider : FLEX_DSPRM Status : UP
Number of Resource Configured : 4
Number of Resource Available : 4
Maximum conference participants : 8
Codec Configuration: num_of_codecs:2
Codec : g711ulaw, Maximum Packetization Period : 30 , Transcoder: Not Required
Codec : g711alaw, Maximum Packetization Period : 30 , Transcoder: Not Required
SLOT DSP VERSION STATUS CHNL USE TYPE RSC_ID BRIDGE_ID PKTS_TXED PKTS_RXED
0 1 28.3.9 UP N/A FREE xcode 1 - - -
0 1 28.3.9 UP N/A FREE xcode 1 - - -
0 1 28.3.9 UP N/A FREE xcode 1 - - -
0 2 28.3.9 UP N/A FREE xcode 1 - - -
0 2 28.3.9 UP N/A FREE xcode 1 - - -
0 2 28.3.9 UP N/A FREE xcode 1 - - -
0 2 28.3.9 UP N/A FREE xcode 1 - - -
0 2 28.3.9 UP N/A FREE xcode 1 - - -
0 2 28.3.9 UP N/A FREE xcode 1 - - -
0 2 28.3.9 UP N/A FREE xcode 1 - - -
0 4 28.3.9 UP N/A FREE conf 2 - - -
0 4 28.3.9 UP N/A FREE conf 2 - - -
0 4 28.3.9 UP N/A FREE conf 2 - - -
0 4 28.3.9 UP N/A FREE conf 2 - - -
Total number of DSPFARM DSP channel(s) 14
UC540#
10-17-2016 03:55 AM
The SCCP config and status of Transcoder and CFB looks good. Can you share the "debug voice ccapi inout" , "debug ccsip messages" and "debug sccp packets" for a test call that fails along with the latest running config.
Manish
10-17-2016 08:13 AM
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